Client Success Manager

Maven Clinic; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K matching (US)

Professional development stipend

Parental leave (16 weeks)

Care platform access

Wellness partnerships

Team lunches

Job summary

Maven Clinic is hiring a Client Success Manager focused on employer accounts through channel partnerships. You will drive enrollment and engagement, ensuring revenue retention and expansion readiness while serving as a trusted advisor to our clients.

You will work across Sales, Renewals, Product, and Analytics to translate outcomes into measurable business value and build proactive account plans. Occasional travel to client sites and NYC office collaboration are expected.

Qualifications

• 5+ years in account management, customer success, or related roles within health tech or SaaS.
• Experience managing enterprise employer clients and driving renewal/expansion outcomes.
• Post-sales lifecycle expertise: implementation, adoption, renewals, and account growth.
• Strong ability to partner with Sales/Renewals and cross-functional teams.
• Ability to translate data into actionable insights for clients.

Responsibilities

• Serve as the primary contact for employer accounts via Maven’s channel partnerships.
• Drive enrollment, engagement, and net revenue retention with renewal health.
• Translate outcomes into business value and build strategic account plans.
• Collaborate with Sales, Renewals, Product, and Analytics to deliver client success.
• Monitor client health, flag risks, and develop mitigation plans with the team.
• Assist in renewal milestones, identify opportunities for growth, and hand off to Sales as needed.
• Support client enrollment initiatives and data-backed renewal discussions.
• Lead client-facing reviews and provide insights to inform product/process improvements.

Skills

Account management

Client relationships

Data analysis

Cross-functional collaboration

Communication

Sales alignment

Public speaking

Tools

Salesforce

Gainsight

Looker

Microsoft Office

Job description

• The Client Success Manager will be the main point of contact for employer accounts introduced through Maven’s channel partnerships - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness
• You’ll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven’s revenue
• This is not a reactive support role, it’s a commercial position that requires equal parts relationship depth, analytical rigor, and business acumen
• This person will be on the front lines as a trusted advisor to our clients and a key partner to our channel partnership teams
• Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
• Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio
• Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth
• Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans
• Identify potential opportunities for client expansion and collaborate with Sales to build business cases and handoffs
• Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs, contributing to clear narratives and data-supported recommendations
• Support client enrollment and engagement initiatives that drive measurable business outcomes, such as employee utilization, satisfaction, or program adoption
• Participate in Quarterly Business Reviews and other client-facing presentations, sharing data insights and supporting renewal or expansion discussions
• Consult clients on program optimization using Maven’s expertise, benchmark data, and program resources, ensuring measurable business impact
• Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate
• Collaborate with cross-functional teams (product, engineering, analytics, marketing) to support client projects, timelines, and deliverables
• Manage client inquiries, issues, and escalations, coordinating with partner teams as needed to resolve challenges
• Share client insights internally to help improve products, processes, and marketing initiatives
• Recommend improvements to client workflows or processes, supporting scalable solutions to enhance outcomes

Benefits

• 401K matching for US-based employees (immediately vesting)
• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
• Whole-self care through wellness partnerships
• Annual professional development stipend and access to a personal career coach through Maven
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
• Weekly breakfast, lunch, and get-togethers

• Passion for healthcare and supporting organizational changeWillingness to travel occasionally (up to 20%) for client meetings and participate in our NYC office when neededExperience partnering with Sales or Renewals teams to support commercial opportunities and account growthAnalytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clientsCollaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvementsComfort operating in a growing and evolving environment, adaptable to changing processes and ambiguityProven ability to support and execute marketing or engagement strategies that drive measurable client outcomesStrong interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholdersExperience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferredAbility to prioritize and manage multiple tasks while ensuring deadlines and deliverables are metHistory of contributing to client retention, renewal management, and account growth opportunities5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomesExperience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management)Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectivelyExperience with Salesforce, Gainsight, Looker, and Microsoft Office suiteExperience supporting health benefit programs for employer or payer clientsExperience with managing high volume of clients is preferredExperience at a digital health company in health, wellness, or family health space