Strategic Enterprise Account Manager - Salesforce DevOps

Flosum; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Flosum, a Salesforce-native DevOps platform, seeks an Account Manager to own and grow a portfolio of enterprise accounts. You will be the primary contact for renewals, expansions, and long-term customer success, collaborating with Sales, Customer Success, and Product to drive measurable impact.

In this role you will manage post-sale lifecycle activities, develop executive relationships across buyers and champions, and forecast renewal revenue in Salesforce.

Qualifications

• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS.
• Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
• Experience managing complex, multi-stakeholder accounts with long sales cycles.

Responsibilities

• Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
• Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
• Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
• Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
• Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
• Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
• Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
• Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.

Skills

Executive presence

Multi-stakeholder accounts

Strategic conversations

Communication

Commercial acumen

Tools

Salesforce

Job description

Flosum, a Salesforce-native DevOps platform, seeks an Account Manager to own and grow a portfolio of enterprise accounts. You will be the primary contact for renewals, expansions, and long-term customer success, collaborating with Sales, Customer Success, and Product to drive measurable impact.

In this role you will manage post-sale lifecycle activities, develop executive relationships across buyers and champions, and forecast renewal revenue in Salesforce.