Strategic Enterprise Account Manager

Giftogram; Whippany (NJ); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

401(k) with match

Medical coverage

Dental coverage

Vision coverage

Paid time off (PTO)

Job summary

Giftogram, based in the United States, is seeking a Strategic Account Manager to own a portfolio of mid-market and enterprise customers. You will deepen relationships, uncover expansion opportunities, and ensure customers see Giftogram as a trusted partner.

This isn't a cold-start role; you’ll grow real momentum from existing accounts. You’ll balance strategy and execution as a trusted advisor, growth driver, and internal advocate.

Qualifications

• 3–5+ years in account management or related field.
• Experience working with HR, Finance, or Operations buyers at large organizations.
• Ability to build credibility with multiple levels, from daily users to senior stakeholders.
• Consultative approach with good questions and active listening.

Responsibilities

• Own a portfolio of active accounts with retention, growth, and satisfaction responsibility.
• Identify upsell and cross-sell opportunities across teams and use cases.
• Develop multi-threaded relationships across contacts beyond a single point of contact.
• Lead structured business reviews and ROI discussions aligning Giftogram value with customer goals.
• Forecast and plan pipeline in HubSpot with accuracy.
• Advocate for customers internally to ensure their wins translate into Giftogram success.

Skills

Account management

Strategic sales

Customer success

CRM discipline

Stakeholder management

Consultative selling

Tools

HubSpot

Job description

Giftogram, based in the United States, is seeking a Strategic Account Manager to own a portfolio of mid-market and enterprise customers. You will deepen relationships, uncover expansion opportunities, and ensure customers see Giftogram as a trusted partner.

This isn't a cold-start role; you’ll grow real momentum from existing accounts. You’ll balance strategy and execution as a trusted advisor, growth driver, and internal advocate.