Strategic Account Manager

Giftogram; Whippany (NJ); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

401(k) with match

Medical coverage

Dental coverage

Vision coverage

Paid time off (PTO)

Job summary

Giftogram, based in the United States, is seeking a Strategic Account Manager to own a portfolio of mid-market and enterprise customers. You will deepen relationships, uncover expansion opportunities, and ensure customers see Giftogram as a trusted partner.

This isn't a cold-start role; you’ll grow real momentum from existing accounts. You’ll balance strategy and execution as a trusted advisor, growth driver, and internal advocate.

Qualifications

• 3–5+ years in account management or related field.
• Experience working with HR, Finance, or Operations buyers at large organizations.
• Ability to build credibility with multiple levels, from daily users to senior stakeholders.
• Consultative approach with good questions and active listening.

Responsibilities

• Own a portfolio of active accounts with retention, growth, and satisfaction responsibility.
• Identify upsell and cross-sell opportunities across teams and use cases.
• Develop multi-threaded relationships across contacts beyond a single point of contact.
• Lead structured business reviews and ROI discussions aligning Giftogram value with customer goals.
• Forecast and plan pipeline in HubSpot with accuracy.
• Advocate for customers internally to ensure their wins translate into Giftogram success.

Skills

Account management

Strategic sales

Customer success

CRM discipline

Stakeholder management

Consultative selling

Tools

HubSpot

Job description

About Giftogram

At Giftogram, we believe every thank-you should feel personal — not transactional. Our platform helps businesses appreciate employees, customers, and partners through meaningful, flexible gift cards that create real moments of recognition.

We're the #1 rated rewards and incentives platform on G2, used by more than 22,000 businesses — including 1 in 3 Fortune 500 companies. We're growing, and we're building the team to match.

The Role

As a Strategic Account Manager, you'll own a portfolio of Giftogram's most important customers — mid‑market and enterprise organizations who already see Giftogram as a core part of how they recognize and reward people. Your job is to deepen those relationships, uncover expansion opportunities, and make sure every customer feels like they have a real partner in us.

This isn't a cold-start role. You're inheriting real accounts with real momentum. Your job is to grow them.

You'll balance strategy and execution: part trusted advisor, part growth driver, part internal advocate. The best people in this role don't just manage accounts — they make customers want to expand.

What You'll Own

• A portfolio of active accounts, with full ownership of retention, growth, and satisfaction
• Upsell and cross‑sell opportunities across new teams, departments, and use cases
• Multi‑threaded relationships — you're never relying on a single point of contact
• Structured business reviews and ROI conversations that connect Giftogram's value to what customers are actually trying to accomplish
• Accurate pipeline forecasting and account planning in HubSpot
• A voice for your customers internally — their wins are your wins

You Might Be a Great Fit If You Have

• 3–5+ years in account management, strategic sales, or customer success — with a real track record of expansion, not just renewal
• Experience working with HR, Finance, or Operations buyers at large organizations — you understand how enterprise decisions get made
• The ability to build credibility quickly at multiple levels, from daily users to senior stakeholders
• A consultative approach — you ask good questions, listen well, and bring ideas, not just check‑ins
• CRM discipline (we use HubSpot) and the organizational habits to manage a book without things falling through the cracks
• $130,000 – $150,000 OTE with accelerators above target
• 401(k) with 4% company match
• Medical, Dental, and Vision — effective Day 1
• 15 PTO days + paid company holidays