Enterprise Account Manager-UF

Uniti; Alabama; On-site; USD 90,000 - 130,000; Full time

Job summary

Uniti Fiber is seeking an Enterprise Account Manager to manage a defined module of existing Enterprise customers, owning the commercial relationship and driving revenue growth. You will lead renewal planning, identify upsell opportunities, and coordinate with cross-functional teams to deliver tailored solutions and strong customer experiences.

This role emphasizes retention, expansion, and accurate Salesforce data management.

Qualifications

• 3+ years of B2B sales, account management, or customer growth experience.
• Proven success renewing, retaining, and expanding existing relationships.
• Strong negotiation and customer-facing communication skills.

Responsibilities

• Manage a defined module of existing Enterprise customers as the primary commercial contact.
• Drive retention through proactive account management, contract oversight, and renewal planning.
• Identify and close upsell and cross-sell opportunities within the base.
• Build account plans including renewal timing and growth strategies.
• Conduct regular meetings and business reviews to align solutions with needs.
• Coordinate with support, service delivery, sales engineering, and operations to ensure a strong customer experience.
• Monitor renewal timing, churn indicators, and growth opportunities; lead renewal negotiations.
• Maintain accurate data in Salesforce for accounts, opportunities, renewals, and forecasts.
• Achieve renewal, retention, and expansion targets for assigned modules.

Skills

Negotiation

Communication

Account management

Education

Bachelor's degree

Tools

Salesforce

Job description

About the Role:

The Enterprise Account Manager is a frontline seller responsible for managing and growing an assigned base of existing customers within a defined module. This role is accountable for customer retention, contract renewals, upsell, cross-sell, and overall revenue expansion within the existing customer base.

The Enterprise Account Manager serves as the primary commercial relationship owner for assigned customers, ensuring regular engagement, proactive renewal planning, opportunity identification, and coordination of internal resources to support customer growth and satisfaction.

This role plays a critical part in preserving recurring revenue while expanding Uniti Fiber’s share of wallet within existing accounts.

Position can be based in GA or Northern Alabama.

What You’ll Do:

• Manage a defined module of existing Enterprise customers and serve as the primary commercial point of contact for the assigned base.
• Drive customer retention through proactive account management, contract oversight, and renewal planning.
• Identify and close upsell and cross-sell opportunities within the assigned customer base.
• Build account plans for priority customers, including installed base review, whitespace analysis, renewal timing, and growth strategies.
• Conduct regular customer meetings and business reviews to strengthen relationships and align solutions to evolving needs.
• Coordinate with customer support, service delivery, sales engineering, operations, and leadership to support a strong customer experience.
• Monitor customer health, service concerns, renewal timing, competitive risks, and churn indicators; develop action plans to protect and grow revenue.
• Lead renewal negotiations and commercial discussions to preserve recurring revenue and improve customer lifetime value.
• Uncover opportunities for additional services such as bandwidth upgrades, new locations, voice, transport, managed services, and related solutions.
• Maintain accurate account, opportunity, renewal, and forecast data in Salesforce.
• Serve as an internal advocate for assigned customers while maintaining accountability for retention and growth performance.
• Achieve or exceed renewal, retention, and expansion targets for the assigned module.

Performance Expectations:

• Gross and net revenue retention
• Renewal rate and on-time renewal execution
• Upsell and cross-sell bookings
• Customer relationship strength and account coverage
• Churn mitigation
• Forecast accuracy and installed-base growth

Do You Have:

• Bachelor’s degree or equivalent experience preferred
• 3+ years of B2B sales, account management, or customer growth experience, preferably in telecommunications, fiber, technology, or managed services
• Proven success renewing, retaining, and expanding existing customer relationships
• Strong customer-facing communication and negotiation skills
• Ability to manage multiple accounts and renewal timelines simultaneously
• Strong consultative selling and relationship management capabilities
• Proficiency with CRM systems such as Salesforce
• Ability to work cross-functionally in a fast-paced sales environment

Even Better

• Experience managing Enterprise or multi-location business accounts
• Experience with contract renewals, whitespace planning, and installed-base growth strategies
• Familiarity with fiber, internet, Ethernet, transport, voice, cloud, or managed services
• Experience in a recurring revenue sales model

Physical Tasks

Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs

- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance

: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier