Strategic Engagement Manager, Life Sciences

Reliant AI; Cambridge (MA); On-site; USD 100,000 - 125,000; Full time

Job summary

An ambitious early-stage company is seeking a dynamic individual to enhance customer engagement in the life sciences sector. This role involves directly interacting with users to understand their research needs and ensuring successful adoption of AI solutions. The ideal candidate will thrive in a fast-paced environment, possess excellent interpersonal skills, and have a passion for delivering user success. Join a team that bridges cutting-edge AI research with real-world applications in biopharma, and play a pivotal role in shaping the growth of the Customer Engagement team.

Qualifications

• 2+ years in B2B SaaS customer engagement.
• Experience in life sciences consulting is a plus.

Responsibilities

• Drive user engagement and success through personalized onboarding.
• Identify opportunities for product usage expansion within accounts.
• Collect user feedback to inform product development.

Skills

B2B Customer Enablement

Interpersonal Skills

Communication of Technical Concepts

Problem-Solving

Curiosity about AI

Job description

About Us:

We believe that making the best decisions means looking at all the facts - a near-impossible task in our era of information overload. To fix this, we are building the next generation of machine learning software. Powered by generative AI, our algorithms analyze key information sources and provide comprehensive, factual answers for even your most complex queries.

We believe that the transformative impact of generative AI will be only realized by those willing to take on the world's biggest information challenges. To make this future come true, we deploy our longstanding expertise in reinforcement learning and natural language processing.

We are scientists. Builders. Entrepreneurs. We spearheaded many of AI's most impactful applications. We led teams at Google, DeepMind, Meta, and EY-Parthenon. We now bridge cutting-edge AI research and the biopharma industry.

About the role

We are seeking an ambitious, enthusiastic new team member to drive the success of our life sciences customers by bridging Reliant's AI solutions with their needs.

You will work directly with customers to understand their research workflows, identify key challenges, and guide them toward successful adoption and use of our product. In addition, you will represent the voice of the user within Reliant, collaborating with the Product team to define needed refinements. You'll be joining an ambitious early-stage company with an outsized opportunity to shape the growth and trajectory of the Customer Engagement team.

Please note: this role requires in-person presence in Boston.

What you'll do

Drive User Engagement and Success

1. Turn our users into loyal customers.
2. Work closely with new and existing users to understand their research needs and identify valuable solutions Reliant Tabular can deliver.
3. Provide compelling, personalized onboarding sessions to highlight Reliant Tabular's relevant functionality and excite new users.
4. Proactively engage with users and maximize availability; serve as the first point of contact for inquiries, offering timely, insightful guidance.
5. Build and maintain strong relationships at partner organizations.

Push Strategic Growth

1. Assist in building scalable strategies for enterprise partnerships, including training, live support, and offline solutions.
2. Identify opportunities to expand product usage within existing accounts by uncovering needs and aligning product features to them.
3. Collaborate with Engineering and Product to define relevant key performance indicators (KPIs) and track success metrics.

Support Customer and Product Strategy

1. Represent the voice of the user within Reliant.
2. Collect and synthesize user feedback to identify pain points and opportunities for improvement.
3. Partner with the product team to map user workflows, ensuring the product evolves to meet real-world needs.
4. Create generic and tailored training and onboarding content.

What you'll bring to the table

1. 2+ years of experience in enabling B2B customers of SaaS solutions.
2. Bonus points for experience in life sciences consulting or commercial functions within pharma/biotech and a strong understanding of the business challenges faced by analysts and decision-makers in the industry.
3. A positive, energizing presence with excellent interpersonal skills.
4. Ability to effectively communicate complex technical concepts to diverse audiences.
5. Obsession with delivering success for users and a collaborative spirit to work with internal teams.
6. Enthusiasm to work in an extremely fast-paced environment. Ambition and a growth mindset; you thrive on tackling high-stakes projects.
7. Curiosity, especially to learn about AI and the biopharma space.
8. Self-motivation to work independently and comfort navigating ambiguity.
9. Willingness to travel domestically and internationally to visit customers and colleagues in Montreal/Berlin as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.