Engagement Manager

Accelerated Focus; Ohio; Remote; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as an Engagement Manager, where you'll play a crucial role in connecting clients with product delivery teams. Your expertise in Agile methodologies, particularly Scrum, will be vital in ensuring that products align with client goals and deliver maximum value. You'll engage in strategic business development while leading Scrum ceremonies, managing product backlogs, and nurturing client relationships. This innovative firm values communication and collaboration, offering a remote work environment that allows you to thrive in your role, making a significant impact on client success and product excellence.

Qualifications

• 4+ years of experience as a Scrum Master, Agile Coach, or Business Analyst.
• Strong skills in translating business needs into user stories and epics.

Responsibilities

• Lead Scrum ceremonies and ensure efficient Agile workflows.
• Manage product backlog and prioritize features to meet business goals.

Skills

Agile methodologies

Scrum

Business analysis

Client relationship management

Communication skills

Conflict resolution

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems

Tools

Jira

DevOps Boards

OutSystems

Job description

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As an Engagement Manager at Accelerated Focus, your primary role is pivotal in bridging the gap between our clients and our product delivery teams. Your expertise in Agile methodologies, especially Scrum, combined with your in-depth knowledge of business analysis, is essential to our success. You are tasked with ensuring that our products are delivered with maximum value, aligning precisely with our client’s business goals and technology strategies. Additionally, as a part of your responsibilities, you will engage in minor but strategic business development activities.

Accountable For

• Scrum Facilitation: Proactively lead Scrum ceremonies, including sprint planning, daily stand-ups, and release sessions, to ensure a smooth and efficient Agile workflow
• Requirements Translation and Management: Skillfully convert business needs into detailed epics and user stories. Manage and refine the product backlog, strategically prioritizing features to align with both business objectives and user requirements
• Client Relationship Excellence: Cultivate and strengthen client relationships through consistent engagement and understanding of their business goals, thereby contributing to their success
• Collaborative Backlog Prioritization: Work closely with the product owner to meticulously manage the product backlog. This involves collaborative prioritization, balancing business needs with technical feasibility and user value
• Product Demonstration and Testing Support: Actively participate in product demonstrations and provide comprehensive support in solution testing, ensuring the delivery of high-quality products that meet customer expectations
• Quality Assurance in Product Delivery: Take responsibility for the superior quality of product delivery, ensuring that every solution provided to our customers meets the highest standards of excellence and reliability

Knowledge, Skills, And Abilities

• Deep understanding of Agile methodologies with an emphasis on Scrum
• Skilled in facilitating Scrum ceremonies including sprint planning, retrospectives, and daily stand-ups. Strong skills in translating complex business requirements into clear and actionable epics, user stories, and acceptance criteria
• Ability to create detailed functional specifications and business cases
• Proven ability in managing and building strong client relationships
• Excellent communication and negotiation skills, capable of understanding and aligning with client needs
• Skill in conflict resolution and facilitating team dynamics
• Solid understanding of software development processes and methodologies
• Familiarity with the OutSystems platform and low-code development environments. Proficiency in using project management tools like Jira or DevOps Boards

Managerial Responsibilities

• Manage personnel assigned to projects
• Responsible for product budget and ensuring delivery on time, in scope and in alignment with budget

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field. Minimum 4 years of demonstrated software application delivery experience in the role of a Scrum Master, Agile Coach, and/or Business Analyst
• Project Management or Agile certifications such as PMP, CSPO, PSPO, CSM or PSM (preferred)
• Excellent oral and written communication skills in English; you’ll be working directly with business stakeholders at all levels, so communication and professionalism are key
• Strong background in business analysis, requirements gathering, and Agile planning techniques. OutSystems Delivery Specialist Certification is considered an asset

Travel

This role is 100% remote; 0-5% to visit client sites, attend conferences on behalf of Accelerated Focus, and meet with distributed team members.