Strategic Engagement Manager: Growth & Success

Predoc; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Predoc is seeking an Engagement Manager to own the full lifecycle of customer success and account growth with healthcare customers. You’ll coordinate pilots, guide end-to-end implementations, and drive long-term relationships that lead to expansions and higher ROI.

You’ll work with Account Executives to scope pilots, monitor adoption, and surface opportunities for upsell and cross-sell while ensuring pilots translate into sustained value and renewals.

Qualifications

• 3–6 years of experience in sales, account management, customer success, engagement management, consulting, or another customer-facing role.
• Experience managing customer relationships, commercial conversations, or account growth opportunities.
• Strong project management skills with the ability to manage multiple launches, timelines, and stakeholders.

Responsibilities

• Own primary customer relationships after initial sale and drive expansion opportunities.
• Scope and manage customer pilots, define success criteria, track progress, and convert pilots into adoption.
• Lead end-to-end implementation, coordinating with internal teams on workflows, training, and launch milestones.
• Develop understanding of customer goals and pain points; identify upsell, cross-sell, and renewal opportunities.
• Drive adoption, satisfaction, retention, and issue resolution across accounts.
• Conduct Quarterly Business Reviews to review ROI and evolving priorities, reinforcing value.
• Collaborate with go-to-market teams on renewals, expansions, and contracting processes.
• Foster customer advocacy through testimonials, referrals, and case studies.
• Serve as the voice of the customer internally to improve the experience.

Skills

Sales

Account management

Customer success

Engagement management

Consulting

Relationship building

ROI presentation

Job description

Predoc is seeking an Engagement Manager to own the full lifecycle of customer success and account growth with healthcare customers. You’ll coordinate pilots, guide end-to-end implementations, and drive long-term relationships that lead to expansions and higher ROI.

You’ll work with Account Executives to scope pilots, monitor adoption, and surface opportunities for upsell and cross-sell while ensuring pilots translate into sustained value and renewals.