Engagement Manager: Customer Success & Growth Lead

Predoc, Inc.; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Predoc, Inc. is seeking an Engagement Manager to own the full lifecycle of customer success and account growth. You will partner with Account Executives to scope pilots, ensure smooth implementations, and drive long-term relationships that expand revenue.

You will work directly with healthcare customers to understand goals, drive adoption, and surface opportunities for ROI. You will own customer relationships, monitor performance, lead onboarding, and coordinate cross-functional efforts to

Qualifications

• 3-6 years of experience in sales, account management, customer success, engagement management, consulting, or another customer-facing role.
• Experience managing customer relationships, commercial conversations, or account growth opportunities.
• Strong project management skills, with the ability to manage multiple customer launches, timelines, and stakeholders at once.
• Comfort working with customers to understand business needs, communicate value, and guide them toward successful outcomes.
• Experience identifying upsell, cross-sell, renewal, or expansion opportunities.
• Excellent communication and relationship-building skills, with a consultative and customer-first approach.
• Data-driven mindset, with the ability to present ROI, performance metrics, and operational outcomes clearly to customers.
• Comfort with ambiguity and fast-moving environments; proactive, organized, and solutions-oriented.

Responsibilities

• Own the full lifecycle of customer success and account growth, partnering with Account Executives to scope pilots and drive adoption.
• Ensure pilots are well-scoped, implementations run smoothly, onboarding is seamless, and long-term relationships grow into expansions.
• Lead end-to-end implementation, coordinating with internal teams to deliver workflows, integrations, training, and launches.
• Develop a deep understanding of each customer's goals and proactively identify opportunities for upsell, cross-sell, and renewal.
• Drive adoption, satisfaction, and retention across customer accounts, monitoring ROI and outcomes.
• Regularly meet with customers to review performance metrics, ROI, and evolving priorities.
• Support renewals, expansions, vendor reviews, contracting processes, and customer strategy with the GTM team.
• Build high-trust customer relationships that lead to testimonials, referrals, and long-term partnerships.
• Act as the voice of the customer internally to surface needs and opportunities for improvement.

Skills

Sales / account management

Customer success

Engagement management

Project management

Communication

ROI / metrics analysis

Relationship-building

Data-driven

Ambiguity tolerance

Job description

Predoc, Inc. is seeking an Engagement Manager to own the full lifecycle of customer success and account growth. You will partner with Account Executives to scope pilots, ensure smooth implementations, and drive long-term relationships that expand revenue.

You will work directly with healthcare customers to understand goals, drive adoption, and surface opportunities for ROI. You will own customer relationships, monitor performance, lead onboarding, and coordinate cross-functional efforts to