Strategic Engagement Lead, SaaS Delivery

Kong; New Jersey; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Kong is seeking an Engagement Manager to join its Professional Services team in New Jersey. This role involves leading customer engagements to drive successful outcomes throughout the customer lifecycle. The ideal candidate will possess strong project management and interpersonal skills, ensuring customers maximize value from Kong products. Key responsibilities include managing project scopes, delivering customer solutions, and handling escalations. Join Kong to modernize IT approaches for Cloud Native development.

Qualifications

• Strong project/program management experience with a track record for strategic customers.
• Deep experience with PSA tools and operational activities.
• Excellent customer-facing skills and relationship building ability.

Responsibilities

• Own and lead simultaneous customer engagements.
• Work with stakeholders to define engagement scope and deliverables.
• Manage escalations and project risks effectively.

Skills

Project management

Customer delivery

Interpersonal skills

Relationship building

Organizational skills

Tools

Salesforce

FinancialForce

Trello

Metabase

Job description

Kong is seeking an Engagement Manager to join its Professional Services team in New Jersey. This role involves leading customer engagements to drive successful outcomes throughout the customer lifecycle. The ideal candidate will possess strong project management and interpersonal skills, ensuring customers maximize value from Kong products. Key responsibilities include managing project scopes, delivering customer solutions, and handling escalations. Join Kong to modernize IT approaches for Cloud Native development.