Strategic Employee Relations Partner

Gusto; Denver (CO); Hybrid; USD 88,000 - 118,000; Full time

Job summary

Gusto seeks an experienced Employee Relations Partner to advise frontline managers and leadership on complex, high-stakes workplace matters with sound judgment and care.

You will partner with Legal and People Partners to resolve cases, drive performance enablement and risk mitigation, while maintaining thorough, legally defensible documentation.

AI-forward mindset encouraged; the role sits across Denver, SF, and New York with hybrid expectations and equity opportunities.

Qualifications

• 4+ years in HR Generalist or 2+ years in Employee Relations/HRBP.
• Experience handling complex ER matters with discretion.
• Ability to manage multiple stakeholder interests with fairness.
• Cross-functional collaboration with Legal teams on escalated issues.
• Strong knowledge of HR best practices and employment laws.
• Excellent communication and interpersonal abilities.
• Analytical skills to interpret ER metrics and provide insights.

Responsibilities

• Address employee concerns and resolve workplace conflicts with investigations and action plans.
• Coach managers on performance expectations and feedback; support offboarding.
• Maintain up-to-date HR regulations knowledge and policy adherence.
• Partner with Legal and People Partners to assess risk and decide courses of action.
• Navigate high-stakes employee situations balancing experience, risk, and business needs.
• Maintain legally defensible documentation across ER cases.
• Identify patterns across cases to surface systemic risks to leadership.

Skills

HR expertise

Discretion and judgment

Cross-functional collaboration

Coaching and mentoring

Analytical skills

Communication skills

Job description

Gusto seeks an experienced Employee Relations Partner to advise frontline managers and leadership on complex, high-stakes workplace matters with sound judgment and care.

You will partner with Legal and People Partners to resolve cases, drive performance enablement and risk mitigation, while maintaining thorough, legally defensible documentation.

AI-forward mindset encouraged; the role sits across Denver, SF, and New York with hybrid expectations and equity opportunities.