Strategic Employee Relations Lead

CLEAR - Field; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Catered lunches

Wellness stipend

OneMedical memberships

CLEAR Plus membership

401(k) with employer match

Healthcare plans

Job summary

CLEAR is building the secure identity company of the future. The Employee Relations Lead will be the centralized ER partner, ensuring fair, consistent handling of issues across the field and coaching leaders to success.

You’ll drive investigations, advise on corrective action, and partner with Legal, People, and Operations to improve processes while upholding employment laws nationwide. This role is NYC-based with a 5-day in-office expectation.

Qualifications

• 5+ years of HR and Employee Relations experience, including real time supporting hourly or frontline teams and handling complex employee relations matters.
• Ability to earn trust with operational leaders quickly, and coach them through hard calls with good judgment and empathy.
• Reading data and what people are actually telling you, then turning both into action.
• Juggling multiple priorities in a dynamic environment with shifting weeks.
• Clear communication at all levels, from one-on-one coaching to large station meetings.

Responsibilities

• Own employee and labor relations across the business: investigate, identify root causes, and land outcomes that are fair and consistent.
• Lead timely, thorough workplace investigations involving complaints, misconduct, policy violations, and other ER matters.
• Coach leaders on corrective action, policy interpretation, and consistent employment practices.
• Manage workers’ compensation, LOA, and accommodation cases with Leave Administrators and Legal to align with laws.
• Support unemployment claims with accurate case documentation and timely responses.
• Identify ER trends and partner with People leadership to develop proactive solutions.
• Collaborate with People, Legal and Operations on process improvements to ensure consistent ER practices.
• Maintain confidential case documentation and ensure ER decisions comply with policies and laws.

Skills

HR experience

Employee relations

Investigations

Coaching leaders

Data-driven decisions

Job description

CLEAR is building the secure identity company of the future. The Employee Relations Lead will be the centralized ER partner, ensuring fair, consistent handling of issues across the field and coaching leaders to success.

You’ll drive investigations, advise on corrective action, and partner with Legal, People, and Operations to improve processes while upholding employment laws nationwide. This role is NYC-based with a 5-day in-office expectation.