Strategic DMV Analytics & Operations Analyst III

Civicworks; Dover (DE); On-site; USD 85,000 - 115,000; Full time

Job summary

The Management Analyst III conducts advanced-level analytical and strategic work across the Delaware Division of Motor Vehicles, evaluating operations, analyzing data, and recommending improvements to enhance efficiency and customer service.

The role involves studying complex management and operational issues, developing data-driven recommendations, coordinating cross-functional projects, and supporting compliance with federal and state requirements.

Qualifications

• Three years experience conducting studies to evaluate operations, programs, services, and compliance with laws and regulations.
• Three years experience in descriptive statistics such as mean, median, mode, or standard deviation.
• Three years experience interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience designing studies including determining goals, data sources, and collection methods.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests, or analysis of variance.

Responsibilities

• Evaluate operations across the Delaware Division of Motor Vehicles to identify efficiency opportunities.
• Analyze data to develop data-driven recommendations for improvements.
• Coordinate cross-functional projects and manage timelines and deliverables.
• Support compliance with federal and state requirements and regulatory responses.
• Supervise administrative staff as needed and provide guidance to team members.

Skills

Operations analysis

Data analysis

Descriptive statistics

Inferential statistics

Laws & regulations interpretation

Project coordination

Staff supervision

Driver's license

Job description

The Management Analyst III conducts advanced-level analytical and strategic work across the Delaware Division of Motor Vehicles, evaluating operations, analyzing data, and recommending improvements to enhance efficiency and customer service.

The role involves studying complex management and operational issues, developing data-driven recommendations, coordinating cross-functional projects, and supporting compliance with federal and state requirements.