Management Analyst III

JobAps; Dover (DE); On-site; USD 80,000 - 110,000; Full time

Job summary

The Delaware Division of Motor Vehicles is seeking a senior analyst to provide advanced-level analytical and strategic support across DMV functions. You will analyze data, evaluate operations, and coordinate cross-functional projects that advance strategic priorities.

Responsibilities include data reviews, identifying efficiency improvements, and ensuring compliance with federal and state requirements, while supporting customer service initiatives and adapting to evolving regulatory demands.

Responsibilities

• Analyze data and develop data-driven recommendations.
• Coordinate cross-functional projects across DMV teams.
• Identify opportunities to improve efficiency and customer service.

Job description

Introduction

DOT – Motor Vehicles
The mission of the Division of Motor Vehicles is to provide excellence in transportation by providing courteous and efficient service to the public while protecting Delaware residents by establishing the validity of licensed drivers and ensuring safe and non-polluting vehicles are operated on Delaware roadways. Also, by providing a safe, efficient and environmentally sensitive Toll network that offers a variety of convenient, cost-effective options for processing all vehicular traffic.

Summary Statement

This is the third level directing management studies, analyzing data, evaluating options and recommending alternatives in a diverse range of complex management and operational areas.This position will provide advanced-level analytical and strategic support across all functional areas of the DMV. The position will evaluate operations, identify opportunities to improve efficiency and customer service, support organizational initiatives, and help ensure compliance with applicable federal and state requirements. The incumbent will analyze complex operational and administrative issues, develop data-driven recommendations, and coordinate cross-functional projects that advance the DMV’s strategic priorities. This position will also serve as a key resource in helping the DMV respond to evolving regulatory requirements, increasing service demands, and customer expectations for more efficient and convenient services. Duty hours may be adjusted, and overtime may be required periodically, based on operational needs, special projects, or other job-related requirements.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.