Management Analyst III

JobAps; Wilmington (DE); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Telework eligibility

Job summary

State of Delaware is seeking a Management Analyst III to provide senior-level analytical and compliance oversight for the Division of Vocational Rehabilitation. You will ensure data integrity, monitor contracts, evaluate vendor performance, and support statewide quality assurance initiatives.

You will lead development and continuous improvement of QA processes, conduct advanced data analysis, identify trends, measure outcomes, and maintain data quality across DVR databases.

Qualifications

• Three years experience conducting studies evaluating operations, programs, services, policies and procedures.
• Three years experience in descriptive statistics (mean, median, mode, std dev).
• Three years experience interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months designing studies with goals, data sources, sampling and collection methods.
• Six months making recommendations for changes to operations based on findings.
• Six months narrative report writing.
• Knowledge of inferential statistics (e.g., correlation, t-tests, f-tests, ANOVA).

Responsibilities

• Interviews staff, observes processes, gathers data for evaluating services and compliance with goals.
• Reviews data and performs statistical interpretation to inform policies and procedures.
• Analyzes data and develops solutions or alternative methods.
• Assesses effectiveness of operations in meeting goals and objectives.
• Provides technical assistance for management objectives and controls.
• Studies applicable legislation, orders and regulations.
• Recommends and assists with new techniques to improve operations and resource use.
• Documents findings and prepares implementation recommendations.
• May supervise administrative staff.

Skills

Data analysis

Statistical methods

Report writing

Job description

Summary Statement

As a Management Analyst III, you will provide senior-level analytical and compliance oversight for the Division of Vocational Rehabilitation (DVR). This role ensures the integrity of program data, monitors contractual obligations, evaluates vendor performance, and supports statewide quality assurance initiatives. You will assist with ensuring DVR meets federal and state requirements, achieves performance goals, and maintains high‑quality service delivery standards.
You will lead the development and continuous improvement of quality assurance processes. This includes conducting advanced data analysis to identify trends, measure outcomes, and evaluate program effectiveness. In this role, you will develop, refine, and maintain data quality standards, ensuring accuracy, completeness, and consistency across DVR databases.

Essential Functions

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
• Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Studies pertinent background material such as legislation, administrative orders and regulations.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• May supervise administrative support and/or paraprofessional staff.� Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

Job Requirements

JOB REQUIREMENTS for Management Analyst III

• Three years experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
• Three years experience in descriptive statistics such as the mean, median, mode or standard deviation.
• Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.���
• Six months experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
• Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
• Six months experience in narrative report writing.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Additional Posting Information

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.
The State of Delaware recognizes the value of�telework and flexible working schedules.�This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Criminal background check:��A satisfactory criminal background check is required as a condition of hire. �The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�
Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting�delawarerelay.com.�
If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�