Strategic Director - Quality, Compliance & Risk

New England Village, Inc.; Pembroke (MA); On-site; USD 105,000 - 120,000; Full time

Job summary

New England Village is seeking an experienced Senior Director of Quality, Compliance & Risk to provide organization-wide leadership for quality management, regulatory compliance, risk management, accreditation readiness, policy governance, and continuous improvement. This senior role requires substantial background in quality management and regulatory compliance within a highly regulated environment.

The Senior Director will lead quality and compliance functions, translate findings into

Qualifications

• Bachelor's degree in human services, healthcare administration, quality management, compliance, public administration, or related field is required; master's preferred.
• Minimum of seven years in a regulated environment with at least five years in quality management, compliance, risk or accreditation.
• At least three years of progressive leadership experience.
• Knowledge of Massachusetts DDS and MassHealth requirements is highly preferred.
• Experience leading a formal quality or compliance function and implementing systems across monitoring, audits, and corrective actions.
• Experience with CARF accreditation, licensing processes, or regulatory reviews is desirable.

Responsibilities

• Lead and strengthen the organization's quality management framework and performance indicators.
• Oversee the formal enterprise compliance program and licensing readiness.
• Maintain readiness for licensing, accreditation, audits, and external reviews.
• Develop and oversee risk identification, mitigation, and escalation processes.
• Translate regulatory requirements into practical, sustainable operations across programs.
• Provide reporting and recommendations on quality, compliance, and risk to senior leadership.

Skills

Quality leadership

Regulatory compliance

Risk management

Process improvement

Executive communication

Education

Bachelor's degree in related field

Master's degree preferred

Tools

Power BI

Power Apps

Power Automate

Excel

SharePoint

Microsoft 365

Job description

New England Village is seeking an experienced Senior Director of Quality, Compliance & Risk to provide organization-wide leadership for quality management, regulatory compliance, risk management, accreditation readiness, policy governance, and continuous improvement. This senior role requires substantial background in quality management and regulatory compliance within a highly regulated environment.

The Senior Director will lead quality and compliance functions, translate findings into