Senior Director of Quality, Compliance and Risk

New England Village, Inc.; North Pembroke (MA); On-site; USD 105,000 - 120,000; Full time

Job summary

New England Village, located in Pembroke, MA, seeks a Senior Director of Quality, Compliance and Risk to provide organizational leadership across quality management, regulatory compliance, risk management, and accreditation readiness.

The role leads the Compliance Officer function, collaborates with program leaders, and reports to the senior leadership team to ensure effective governance, monitoring, and continuous improvement.

Qualifications

• Bachelor's degree in human services, healthcare administration, quality management, compliance, public administration, or related field is required.
• Minimum of seven years in a highly regulated environment with at least five years in quality management, regulatory compliance, risk management, accreditation, or related functions.
• At least three years of progressive leadership experience, including supervision of managers or multidisciplinary teams.
• Knowledge of Massachusetts DDS and MassHealth requirements, with direct experience preferred.

Responsibilities

• Lead and strengthen the organization's quality management framework, including the Quality Management Plan, performance indicators, monitoring systems, trend analysis, corrective action, and continuous improvement.
• Serve as the organization's Compliance Officer and lead the enterprise compliance program development and evaluation.
• Maintain readiness for licensing, accreditation, regulatory reviews, audits, surveys, investigations, inspections, and other external reviews.
• Oversee risk assessment, root-cause analysis, corrective action, monitoring, and verification that improvements are sustained.
• Develop and maintain an organizational approach to identifying, assessing, mitigating, monitoring, and escalating significant risks.
• Analyze incidents, complaints, investigations, audit findings, and data to identify patterns and emerging risks.
• Lead policy and procedure governance to translate regulatory and organizational requirements into operations.
• Ensure findings lead to measurable corrective actions with accountability and evidence of effectiveness.
• Provide leadership and professional development to teams responsible for quality, compliance, improvement, and training.
• Collaborate with program and support leaders while maintaining independence to identify concerns and escalate risk.
• Monitor regulatory changes and update policies, procedures, and training accordingly.
• Provide analysis and recommendations on quality, compliance, and risk to senior leadership and boards.

Skills

Quality management

Regulatory compliance

Risk management

Leadership

Data analysis

Project management

Education

Bachelor's degree in related field

Master's degree preferred

Tools

Microsoft 365

Power BI

Power Apps

Power Automate

Job description

New England Village

Position: Senior Director of Quality, Compliance and Risk

Location: Pembroke, MA 02359 (on-site)

Salary: $105,000-$120,000 annually

Position Summary

New England Village is seeking an experienced Senior Director of Quality, Compliance & Risk to provide organization-wide leadership for quality management, regulatory compliance, risk management, accreditation readiness, policy governance, and continuous improvement.

This is a senior leadership role for a professional with substantial prior experience in quality management and regulatory compliance within a complex, highly regulated environment. The successful candidate will bring demonstrated experience leading quality and/or compliance functions and building systems that translate regulatory requirements, organizational findings, data, and risk into measurable and sustainable improvement.

The Senior Director works across programs and support departments to promote consistent standards, effective monitoring, clear accountability, regulatory readiness, and continuous improvement. Department leaders remain responsible for the quality, compliance, and performance of their respective areas, while the Senior Director provides the organizational framework, oversight, consultation, analysis, and escalation necessary to support enterprise accountability.

The Senior Director serves as New England Village's designated Compliance Officer, directly supervises the Director of Program Improvements & Supports and the Director of Program Implementation & Practice, and serves as a member of the Senior Leadership Team.

Key Responsibilities

• Lead and continuously strengthen the organization's quality management framework, including the Quality Management Plan, performance indicators, monitoring systems, trend analysis, corrective action, and continuous improvement.
• Serve as the organization's Compliance Officer and lead the continued development, implementation, monitoring, and evaluation of a formal enterprise compliance program.
• Maintain organizational readiness for licensing, accreditation, regulatory reviews, audits, surveys, investigations, inspections, and other external reviews.
• Establish and oversee effective approaches to internal quality and compliance review, risk assessment, root-cause analysis, corrective action, monitoring, and verification that improvements are sustained.
• Develop and maintain an organizational approach to identifying, assessing, mitigating, monitoring, and escalating significant regulatory, service, health and safety, privacy, financial, operational, and organizational risks.
• Analyze incidents, complaints, investigations, audit findings, corrective actions, regulatory findings, performance measures, and other data to identify patterns, systemic concerns, recurring issues, and emerging risks
• Lead and support effective policy and procedure governance, ensuring regulatory and organizational requirements are translated into practical and sustainable operations.
• Ensure significant findings result in meaningful corrective and improvement actions, with assigned accountability, measurable outcomes, follow-up, and evidence of effectiveness.
• Provide leadership and professional development to functions responsible for quality assessment, compliance monitoring, program improvement, implementation support, training, and practice fidelity.
• Work collaboratively with program and support leaders while maintaining the independence and objectivity necessary to identify concerns, challenge practices, and elevate significant or unresolved risk.
• Monitor changes in applicable regulatory and funding requirements and coordinate appropriate changes to policies, procedures, systems, training, monitoring, and organizational practices.
• Provide clear analysis, reporting, and recommendations regarding significant quality, compliance, regulatory, and risk matters to senior and executive leadership and designated Board committees.

Required Qualifications

• Bachelor's degree in human services, healthcare administration, quality management, compliance, public administration, or a related field required; master's degree preferred.
• Minimum of seven years of progressively responsible experience in human services, healthcare, behavioral health, Medicaid‑funded services, or a comparable highly regulated environment, including at least five years with significant responsibility for quality management, regulatory compliance, risk management, accreditation, or related organizational assurance functions.
• At least three years of progressive leadership experience, preferably including supervision of managers, senior professionals, or multidisciplinary functions.
• Knowledge of Massachusetts DDS and MassHealth requirements, with direct experience in IDD or comparable Massachusetts human services strongly preferred.
• Demonstrated experience leading a quality and/or compliance function, with responsibility for activities such as regulatory monitoring, internal review or audit, corrective action, quality improvement, investigations, risk assessment, or accreditation/licensing readiness.
• Demonstrated experience developing and operating formal quality or compliance systems, including monitoring plans, audit/review processes, corrective‑action systems, quality measures, risk tracking, policies and procedures, and reporting to senior leadership.
• Demonstrated experience preparing an organization for licensing, accreditation, regulatory audits, surveys, investigations, or external reviews, including responding to findings and monitoring corrective actions through resolution.
• Demonstrated ability to analyze quality, compliance, incident, and operational data; identify systemic or recurring issues; conduct or guide root‑cause analysis; and translate findings into measurable improvement.
• Experience presenting significant quality, compliance, and risk findings and recommendations to executive leadership, Boards or Board committees, regulators, auditors, accreditation bodies, or other external reviewers.
• Advanced proficiency with Microsoft 365, including Excel, SharePoint, Microsoft Lists, Forms, and Teams, and experience using technology to improve monitoring, reporting, workflow, and accountability.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Master's degree in a related field.
• Direct professional experience supporting services regulated by Massachusetts DDS and/or MassHealth.
• Direct experience in IDD or comparable Massachusetts human services.
• Previous experience serving as a Compliance Officer or in a significant leadership role within a formal organizational compliance program.
• Experience developing or administering confidential reporting, complaint, investigation, and non‑retaliation processes.
• Experience with CARF accreditation, Massachusetts DDS licensing, MassHealth audit readiness, or comparable accreditation and regulatory‑review processes.
• Professional certification such as CPHQ, CHC, CCEP, Lean Six Sigma, PMP, or another relevant quality, compliance, risk, or improvement credential.
• Experience with Power BI, Power Apps, Power Automate, or comparable technology used to support monitoring, workflow, reporting, and organizational accountability.