Strategic Director, Practice Operations

RiseMe; New York (NY); On-site; USD 111,000 - 169,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings and Investment Plan

Paid Time-Off Program

Commuter Transit

Commuter Parking

Job summary

Capital Health is seeking a Director of Practice Operations to lead strategic and operational functions for designated service lines or departments. You will oversee staff, budgets, and workflows to improve access, quality, and patient experience, while aligning with system priorities.

This role partners with clinical leadership to drive performance, ensures regulatory compliance, and guides program development and collaboration with external partners.

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years of progressive leadership experience in healthcare operations, service line management, or administrative leadership.
• Demonstrated success in managing budgets, leading teams, and improving operational performance.
• Experience working in a multi-site, multidisciplinary healthcare environment preferred.
• Familiarity with electronic medical record systems (Athena or EPIC) preferred.

Responsibilities

• Provides operational and administrative leadership for all assigned areas within the designated service line or department. Partners with executive and clinical leadership to develop and implement business plans, growth strategies, and performance goals aligned with system priorities. Develops, implements, and monitors standardized workflows, policies, and operating procedures that promote efficiency and quality.
• Oversees daily operations to ensure effective service delivery, patient safety, regulatory compliance, and optimal utilization of resources. Leads process improvement initiatives using data-driven methodologies to enhance access, quality, and productivity.
• Directly supervises managers, supervisors, and administrative staff within assigned areas. Recruits, develops, and retains high-performing staff; fosters a culture of accountability, collaboration, and professional growth.
• Promotes employee engagement, effective communication, and a positive work environment consistent with Capital Health’s values.
• Collaborates with clinical leadership to support delivery of safe, high-quality, patient-centered care. Monitors performance on quality, compliance, and service standards; implements corrective actions as needed.
• Partners with Quality and Compliance teams to ensure adherence to all accreditation, regulatory, and payer requirements. Promotes initiatives that enhance the overall patient and family experience.
• Participates in strategic planning and program development efforts to support growth and integration of services. Leads or supports the onboarding of new programs, sites, or providers.
• Evaluates new business opportunities and operational models to improve performance, patient access, and sustainability. Collaborates with Marketing and Communications to strengthen community and physician engagement.
• Serves as the administrative liaison between operational staff, physicians, senior leadership, and external partners.

Skills

Leadership

Budget management

Healthcare operations

EMR systems

Multi-site leadership

Education

Bachelor’s degree

Tools

Athena

EPIC

Job description

Capital Health is seeking a Director of Practice Operations to lead strategic and operational functions for designated service lines or departments. You will oversee staff, budgets, and workflows to improve access, quality, and patient experience, while aligning with system priorities.

This role partners with clinical leadership to drive performance, ensures regulatory compliance, and guides program development and collaboration with external partners.