Strategic Director — Patient Support Platforms

Sanofi; Cambridge (MA); On-site; USD 180,000 - 210,000; Full time

Job summary

Sanofi in Cambridge, MA seeks a Director of Patient Support Services Platform Solutions to lead CRM and training initiatives across therapeutic areas, driving patient experience improvements and operational excellence.

The role requires strategic and hands-on leadership, strong program-management skills, and the ability to manage multiple projects with diverse stakeholders in a matrix environment. Cambridge-based position with global impact.

Qualifications

• Bachelor's degree or higher required.
• 10+ years of experience building CRM solutions or in PSS/bio-pharma.
• Strong leadership and analytical skills with on-time, on-budget delivery.
• Experience with Salesforce Health Cloud; related certifications a plus.

Responsibilities

• Provide strategic analysis and planning across multiple internal customers.
• Develop and deliver trainings face-to-face and virtual; train the trainers.
• Create a Strategic Training plan for new hires, users, and SMEs.
• Establish metrics to track value and impact of training initiatives.
• Support Events Platform enhancements and improve outreach.
• Champion continuous improvement and coordinate internal/external teams.

Job description

Sanofi in Cambridge, MA seeks a Director of Patient Support Services Platform Solutions to lead CRM and training initiatives across therapeutic areas, driving patient experience improvements and operational excellence.

The role requires strategic and hands-on leadership, strong program-management skills, and the ability to manage multiple projects with diverse stakeholders in a matrix environment. Cambridge-based position with global impact.