CRM Strategy Lead, Patient Support Services

BioSpace; Cambridge (MA); On-site; USD 140,000 - 200,000; Full time

Job summary

Sanofi Cambridge is seeking an Associate Director, Patient Support Services CRM Business Lead to drive the strategic roadmap for patient support platforms. This role partners with PSS and Digital Teams to deliver solutions that improve patient journeys and business outcomes.

The candidate should be solution-oriented, highly organized, and able to manage matrix teams including external vendors. Based in Cambridge, MA, the role reports to the Sr.

Qualifications

• Bachelor's degree required.
• 5+ years of experience building CRM solutions or working within PSS or other bio-pharma/healthcare.
• Strong leadership and analytical skills, ability to deliver on objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems with certification is a plus.

Responsibilities

• Build and maintain the CRM roadmap for the PSS organization by assessing and prioritizing new capabilities/ enhancements that drive business value and outcomes.
• Actively engage with key stakeholders to understand priorities, gather requirements, and ensure solutions are effectively designed and meeting business needs.
• Develop and document best practices to support standardization and harmonization of business processes across PSS Programs.
• Participate in the design, build, and implementation of CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts.
• Support PSS data management strategy in the design, integration, and migration activities.
• Partner with the training teams to design and implement cohesive and structured training programs to support our business users.
• Identify, measure, and present the current/future impact of the CRM on current and future pipeline
• Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers.
• Perform market research and CRM benchmarking activities to ensure solutions align with Play to Win strategy.
• Work with our internal and/or external teams to support and or troubleshoot issues as needed.

Skills

CRM strategy

Leadership

Data analysis

Stakeholder management

Salesforce Health Cloud

Education

Bachelor's degree

Tools

Salesforce Health Cloud

Job description

Sanofi Cambridge is seeking an Associate Director, Patient Support Services CRM Business Lead to drive the strategic roadmap for patient support platforms. This role partners with PSS and Digital Teams to deliver solutions that improve patient journeys and business outcomes.

The candidate should be solution-oriented, highly organized, and able to manage matrix teams including external vendors. Based in Cambridge, MA, the role reports to the Sr.