Director, Patient Support Platform & CRM Solutions

BioSpace; Cambridge (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

Sanofi is seeking a Director of Patient Support Services Platform Solutions in Cambridge, MA, to lead strategic initiatives across therapeutic areas and optimize patient experiences. The role oversees CRM and Events Platforms and reports to the Sr. Director, Platform Solutions.

The position requires 10+ years in CRM or bio-pharma settings, strong leadership, and Salesforce Health Cloud familiarity. Based in Cambridge, you will drive operational excellence in a matrix environment and partner with

Qualifications

• Completion of a bachelor's degree (or higher) or another closely related field.
• 10+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems Certifications a plus.

Responsibilities

• Providing strategic analysis and planning across multiple internal stakeholders.
• Developing and delivering trainings face-to-face and virtual; training subject matter experts who will serve as trainers.
• Develop Strategic Training plan that provides a consistent experience across TAs for new hires, business users, and SMEs.
• Establish and implement key metrics to track and communicate value and impact of training initiatives.
• Assessing activities across functions and identifying opportunities for improved training outreach to the business including communication strategy.
• Support the enhancement and new capabilities process for Events Platform.
• Act as a champion of continuous improvement.
• Work with internal/external teams to support and troubleshoot issues as needed.
• Develop and maintain relationships with key digital stakeholders and technology partners.

Skills

CRM experience

Leadership

Analytics

Project coordination

Education

Bachelor's degree or higher

Tools

Salesforce Health Cloud

Job description

Sanofi is seeking a Director of Patient Support Services Platform Solutions in Cambridge, MA, to lead strategic initiatives across therapeutic areas and optimize patient experiences. The role oversees CRM and Events Platforms and reports to the Sr. Director, Platform Solutions.

The position requires 10+ years in CRM or bio-pharma settings, strong leadership, and Salesforce Health Cloud familiarity. Based in Cambridge, you will drive operational excellence in a matrix environment and partner with