Director, Patient Support Services

Trinity Life Sciences; United States; On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Annual discretionary performance bonus

Commitment to diversity, equity & inclusion

Job summary

A leading bio-pharmaceutical advisory firm is seeking a Director of Patient Support Services to provide strategic oversight and lead client-facing projects. The ideal candidate will have over 5 years of experience in patient support services, exceptional communication skills, and a talent for fostering client relationships. This role includes responsibilities for supporting research programs and business development in a dynamic environment. Competitive salary range of $170,000-$200,000 plus performance bonuses available.

Qualifications

• 5+ years in pharmaceutical patient support services.
• Experience with patient support services functions.
• Track record of developing effective relationships.

Responsibilities

• Support research programs meeting TGaS standards.
• Co-lead patient support services projects.
• Provide strategic oversight and coordinate activities.

Skills

Verbal communication

Written communication

Problem-solving

Client relationship management

Team collaboration

Change management

Education

Bachelor's degree

Advanced degree preferred

Job description

Join to apply for the Director, Patient Support Services role at Trinity Life Sciences

We’re committed to bringing passion and customer focus to the business.

Position Summary

The Director, Management Advisor, Patient Support Services will report into the Vice President, Patient Support Services Solution and will support the Patient Support Services Solution while serving in a client-facing and project management capacity.

Position Responsibilities

• Practice Lead & Product Development
  Support the research program to meet TGaS standards; including contribution to building upon the functional definitions and core services offered for each applicable sub-functional area (i.e., copays/coinsurance, Patient Support Programs (PSPs), Hub, patient education, Field Reimbursement Manager (FRMs), etc.).
  Assist in generating new business with existing and new clients to meet annual revenue goals through introducing TGaS Solutions or identifying custom project opportunities.
  Work with the Patient Support Services team and other TGaS practices to build/evolve and innovate services and offerings that will generate improved revenue.
  Participate in TGaS planning exercises and reports to senior leadership.
  Accountable for the service quality levels across supported Patient Support Services clients.
  Assist in generating thought leadership that can be used in “value-forward selling,” white papers, and PR.
  Capture key insights and data from the advisory services and review for implementation in the benchmark services.
  Evolve new deliverable formats to increase the value TGaS brings to the network and to individual clients.
• Client Benchmark Engagements & Related Projects
  Co-lead/support Patient Support Services projects, benchmarks, and projects at client sites, including in-depth interviews with senior leadership, executives, and stakeholders.
  Capture client-related quantitative and qualitative information for TGaS’ database and analysis.
  Prepare benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ best practices, including recommendations to improve operational effectiveness/efficiencies.
• Advisory Services Engagement with Clients
  Provide strategic oversight and coordinate cross-functional activities, ensuring full accountability for the successful execution and delivery of project initiatives.
  Ensure TGaS provides optimal value to clients from contracted Advisory Services; Virtual-How Network surveys (VHows), Client Summits, Landscapes, and ad hoc questions.
  Proactively produce a timely flow of high quality, valuable client deliverables through the advisory services process, in coordination with TGaS’ Analytics/Operations team.
  Design, develop content for, facilitate and conduct appropriate follow-up activities for semi-annual client summits.
  Continue to be a mentor to staff to assist with onboarding, peer review, and other managerial duties as assigned if appropriate.
• Business Development / Opportunities Identification
  Through ongoing client interactions, identify unmet market needs and drive the development of new solutions or enhance existing solutions consistent with TGaS’ business strategy.

Position Requirements

• Bachelor’s degree required; advanced degree preferred.
• 5+ years in pharmaceutical patient support services; experience with or for emerging pharma companies, setting up their patient support services department infrastructure is a plus.
• Experience or knowledge of vital patient support services functions including, but not limited to: PSP/Hub management, FRM Teams, affordability solutions, free goods programs, Program KPIs/Reporting/Data Analytics, familiarity with data sharing/data feeds common in the patient support services space, patient engagement and adherence programs, clinical nurse education programs, patient services technology tools, etc.
• Excellent verbal and written communication skills, including preparing and supporting formal presentations at the highest levels of client organizations.
• A track record of developing and managing effective relationships with internal and external stakeholders; a history of a team-oriented and collaborative approach to work and projects.
• High integrity and credibility as perceived by all those with whom he/she will work.
• Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders.
• An ability to consult, problem-solve, work autonomously, and to organize complex information into clear actionable recommendations that improve client business results.
• Comfortable with change management and taking complex data requirements and/or ambiguous direction and bring them to completion.
• Local to East Norriton/Philadelphia, PA is a plus. This position may require local, regional, and national travel requirements (avg.) 10‑15% of the time.

Traits and Characteristics

• Passionate about Meeting Client Needs – TGaS does not exist without its clients.
• Responsible – TGaS associates need to be responsible for their work efforts, as there are rarely layers of people and elaborate processes between you and the client.
• Self‑Starting, Entrepreneurial – TGaS does not operate in a highly regimented office environment.
• Highly Organized & Reliable – Associates who are organized and pay attention to details will invariably fit in at TGaS.
• Thrives in a Dynamic Work Environment – TGaS is neither a 9‑to‑5 work environment nor a ‘sweat‑shop’.
• Authentic – Being honest and direct is critical.
• Focused on Achieving Excellence – Associates will seek to provide clients and other associates with well‑thought‑out, complete work efforts.
• Lifelong Learners – TGaS professionals have a passion for learning and expanding their knowledge, skills, and talents.

Company Overview

TGaS® Advisors is a management advisory firm focused on providing comprehensive benchmarking and advisory solutions to commercial operations leaders across the bio‑pharmaceutical industry, including Patient Support Services. TGaS clients are across the spectrum of large (top 35), mid‑sized, and emerging life sciences organizations. Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $170,000‑$200,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Commitment to Diversity, Equity & Inclusion

Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family, parental, or veteran status, and/or any other status based on identity or that is protected by the laws or regulations in the locations where we operate. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities.