Strategic Director, Enterprise Customer Success

GEP; Clark (NJ); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and

401(k) with company match

Paid time off

Company holidays

Professional development

Job summary

GEP seeks a Director of Customer Success, Houston based, to partner with our enterprise clients and drive measurable value from GEP's AI-powered SaaS platform. You will own large accounts, shape adoption, retention, and growth, and represent the customer voice across cross-functional teams.

You will build executive relationships, lead strategic reviews, and guide teams in delivering outcomes. This role blends technology, business strategy, and client leadership to maximize ROI for top clients.

Qualifications

• Significant experience in Customer Success or Account Management for enterprise clients.
• Background in procurement/supply chain is a plus.
• Strong executive presence and ability to influence at C-suite level.

Responsibilities

• Own and manage a portfolio of large enterprise accounts, driving adoption and value.
• Lead executive business reviews, renewals, and escalations with credibility.
• Collaborate with product, services, and sales to ensure client success and renewal.

Skills

Customer Success leadership

Enterprise account management

B2B SaaS

Executive relationship management

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree in Business or related field

Job description

GEP seeks a Director of Customer Success, Houston based, to partner with our enterprise clients and drive measurable value from GEP's AI-powered SaaS platform. You will own large accounts, shape adoption, retention, and growth, and represent the customer voice across cross-functional teams.

You will build executive relationships, lead strategic reviews, and guide teams in delivering outcomes. This role blends technology, business strategy, and client leadership to maximize ROI for top clients.