Strategic Director - Community Engagement & Outreach

City of Philadelphia; Philadelphia (Philadelphia County); Sur place; USD 80 000 - 95 000; Plein temps

Avantages offerts par ce poste

Free SEPTA pass

Paid parental leave

Health coverage

Wellness program

Paid time off

Retirement options

Student loan forgiveness

Tuition discounts

Résumé du poste

The Director of Community Engagement and Outreach at City of Philadelphia leads CEO’s resident-facing engagement programs, overseeing outreach, door-to-door canvassing, phone/text banking, and events to connect residents with resources.

You will supervise Community Managers and coordinate cross-team planning with Data, Evaluation, and Community Resources to ensure services align with Place-Based Initiatives and equity goals.

Qualifications

• Deep knowledge of outreach and community engagement best practices.
• Strong strategic thinker with the ability to align operations to organizational priorities.
• Proven ability to coach, supervise, and develop managers.
• Strong cross-team collaborator and systems thinker.
• Strong communications skills, including strategic planning, presentations and reporting.
• Proven project manager with experience overseeing multi-component operations.
• Sound judgement and flexible decision-making in dynamic community environments.
• Complex problem solving and ability to anticipate operational needs.
• Ability to create realistic action plans and meet deadlines.
• Ability to model best practices and foster a culture of community centered engagement.
• Equivalencies in formal advanced degree and experience will be considered.
• Previous work in non-profit or public sector is ideal.
• Strong community engagement background is a plus.
• At least (6) years of progressive management experience required; (2) years must be in a supervisory ormanagerial capacity.

Responsabilités

• Oversee the Community Engagement and Outreach team, including Managers, Coordinators, and contractor-supported outreach roles.
• Lead development and implementation of comprehensive outreach plans that integrate door-to-door canvassing, phone/text banking, event engagement and other visibility strategies.
• Ensure a cohesive and consistent Phase 1 engagement experience for residents, emphasizing initial needs identification, resource navigation, and connection to opportunities.
• Maintain communication with teams responsible for later phases of community engagement to ensure outreach efforts are aligned with broader organizational goals.
• Guide the team’s approach to collecting resident insights through outreach efforts and ensure this information informs programming, partnerships and organizational decision-making.
• Collaborate with internal partners including Data and Evaluation, Community Resources and others to align goals, improve coordination, and operationalize resident voice.
• Provide strategic direction, staffing support, training oversight, and workflow management across outreach operations.
• Identify and apply best practices in outreach, organizing, and community relationship development across PBI and CEO.
• Work closely with the Deputy Executive Director of Place-Based Initiatives and PBI Directors to support and advance the strategic vision of PBI.
• Other duties as assigned.

Connaissances

Outreach & Engagement

Strategic thinking

Supervision

Team leadership

Description du poste

The Director of Community Engagement and Outreach at City of Philadelphia leads CEO’s resident-facing engagement programs, overseeing outreach, door-to-door canvassing, phone/text banking, and events to connect residents with resources.

You will supervise Community Managers and coordinate cross-team planning with Data, Evaluation, and Community Resources to ensure services align with Place-Based Initiatives and equity goals.