Strategic Digital-First Client Relationship Consultant

Us Bank; Phoenix (AZ); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability protection

Parental leave

Retirement plan (401(k))

Paid vacation

Job summary

U.S. Bank in Phoenix is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and digital channels, providing trusted guidance and deploying a digital-first approach to banking.

You will assess clients’ needs, educate them on products, and develop relationships to support both consumer and business banking goals while ensuring accurate processing and service excellence.

Qualifications

• High school diploma or equivalent.
• Typically 4–5 years of retail banking experience or related training.

Responsibilities

• Builds and fosters client relationships via proactive outreach and follow up.
• Engages with clients to understand needs and recommend banking solutions.
• Open new consumer and business accounts and process service requests.
• Educates clients on digital self-service products and services to meet financial goals.

Skills

Relationship building

Customer service

Communication

Digital banking

Sales experience

Education

High school diploma

Tools

CRM systems

Job description

U.S. Bank in Phoenix is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and digital channels, providing trusted guidance and deploying a digital-first approach to banking.

You will assess clients’ needs, educate them on products, and develop relationships to support both consumer and business banking goals while ensuring accurate processing and service excellence.