Strategic Customer Success & Campaign Manager

ISMG Information Security Media Group; Princeton (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

ISMG Information Security Media Group in Princeton, New Jersey, is seeking a Customer Success Manager to manage digital marketing campaigns and enhance client relationships. This role requires strong communication skills and the ability to handle multiple projects simultaneously.

The ideal candidate has 3–5 years of client-facing experience and a Bachelor’s degree. You will work closely with Sales and Operations, focusing on providing a best-in-class customer experience across a large portfolio of programs.

Qualifications

• 3–5 years of experience in a client-facing role.
• Proven ability to manage multiple high-volume campaigns simultaneously.
• Experience with Salesforce or project management tools.

Responsibilities

• Manage a high volume of concurrent digital marketing campaigns.
• Build trusted relationships through proactive communication.
• Monitor campaign performance and address risks or gaps.
• Translate campaign data into actionable recommendations.

Skills

Client relationship management

Strong communication skills

Campaign management

Analytical skills

B2B marketing experience

Education

Bachelor’s degree in Marketing, Communications, Business, or related field

Tools

Salesforce

Monday.com

Job description

ISMG Information Security Media Group in Princeton, New Jersey, is seeking a Customer Success Manager to manage digital marketing campaigns and enhance client relationships. This role requires strong communication skills and the ability to handle multiple projects simultaneously.

The ideal candidate has 3–5 years of client-facing experience and a Bachelor’s degree. You will work closely with Sales and Operations, focusing on providing a best-in-class customer experience across a large portfolio of programs.