Strategic Deployment Lead: AI Healthcare (Client Success)

Fathom; United States; Remote; USD 150,000 - 250,000; Full time

Benefits offered by this job

Salary and equity package

401K matching

Health, dental, and vision

$150K-$250K base salary

Opportunity to work on cutting-edge AI

Job summary

Fathom, a leading healthcare AI company, seeks a Client Success and Strategy professional to own the lifecycle for strategic clients from deployment through expansion. You will manage deployments, draft the technical requirements for configuration and integration, and drive client adoption and retention.

You will handle end-to-end client relationships, collaborate across teams, and push for scalable, AI-powered solutions.

Qualifications

• 4+ years in roles like solutions engineering, integrations engineering, business operations, management consulting, investment banking, or technical account management.
• Epic and healthcare integration experience.
• Track record of independently owning complex, high-stakes client relationships.
• Daily use of AI tools (LLMs, automation) in your own work.
• Working proficiency in SQL, Python, using HL7; able to troubleshoot software and debug integrations.
• Strong written and verbal communication.
• Preferred: revenue cycle background; high-growth startup experience; based in New York City.

Responsibilities

• Own client relationships from end users to executives.
• Lead deployments from kickoff to go-live, including writing the technical requirements for configuration and integration.
• Drive adoption and expansion within your accounts.
• Build the process, tooling, and AI-powered systems that scale Fathom.

Skills

Solutions engineering

Healthcare integration

Client relationships

AI tools usage

SQL/Python/HL7

Communication

Job description

Fathom, a leading healthcare AI company, seeks a Client Success and Strategy professional to own the lifecycle for strategic clients from deployment through expansion. You will manage deployments, draft the technical requirements for configuration and integration, and drive client adoption and retention.

You will handle end-to-end client relationships, collaborate across teams, and push for scalable, AI-powered solutions.