Strategic Delivery Assurance Lead - Remote

Pratt & Whitney; United States; Remote; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

Generous 401(k) with employer matching

Job summary

Collins Aerospace, a leader in aerospace and defense, seeks a Delivery Assurance Manager to drive delivery performance across programs. You will partner with product teams, operations, supply chain, and engineering to identify risks and implement recovery actions.

The role emphasizes monitoring delivery status, coordinating with internal/external customers, and expediting as needed to meet commitments. A university degree and 8+ years of relevant experience are typical requirements.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience
• Experience in customer service, customer support, program management, operations, supply chain, or delivery assurance.

Responsibilities

• Drive delivery assurance objectives for assigned programs, proactively identifying risks and coordinating actions to support on-time delivery and customer requirements.
• Monitor program delivery performance, customer commitments, and critical hardware to identify potential delays and initiate appropriate recovery actions.
• Work cross-functionally with Collins Product Teams and other departments to resolve issues impacting customer delivery, including coordinating escalated actions when necessary.
• Interface regularly with internal and external customers to communicate delivery status, address concerns, and provide timely updates on recovery plans.
• Monitor the tracking, shipment, and delivery of critical customer hardware and coordinate with appropriate functions to resolve transportation or logistics issues.
• Perform escalated expediting activities when required to recover at-risk deliveries and minimize customer impact.
• Support customer delivery meetings by providing program status, identifying risks and constraints, and coordinating follow-up actions.
• Execute process improvements that strengthen delivery assurance, improve visibility to delivery risks, and enhance the customer experience.
• Utilize delivery assurance systems, SAP, and Microsoft Office tools to monitor performance, maintain accurate information, and communicate program status.
• Develop strong working relationships across functions to facilitate timely issue resolution and maintain alignment on customer commitments.

Skills

Relationship building

Cross-functional coordination

Delivery risk identification

SAP experience

Microsoft Office

multitasking in fast-paced environment

Education

University Degree

Advanced Degree

Tools

SAP

Microsoft Office

Job description

Collins Aerospace, a leader in aerospace and defense, seeks a Delivery Assurance Manager to drive delivery performance across programs. You will partner with product teams, operations, supply chain, and engineering to identify risks and implement recovery actions.

The role emphasizes monitoring delivery status, coordinating with internal/external customers, and expediting as needed to meet commitments. A university degree and 8+ years of relevant experience are typical requirements.