Strategic Debt Resolution Specialist

HighPoint Law Offices, LLC; Town of Brookfield (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Career advancement opportunities

Continuous training

Job summary

A growing law firm in Brookfield, Wisconsin is seeking a Debt Resolution Specialist to join their team. This role involves handling calls to resolve delinquent accounts while maintaining compliance with regulations. Ideal candidates should possess excellent customer service and communication skills, and have a competitive attitude. The firm emphasizes a positive work culture with opportunities for growth and continuous training. This position reports directly to the Collections Manager and offers a competitive salary along with various benefits.

Qualifications

• Collection or sales experience preferred.
• Must be detail-oriented and organized.
• Ability to negotiate effectively with customers.

Responsibilities

• Resolve delinquent accounts through calls.
• Assist customers with time-sensitive matters.
• Negotiate solutions based on financial situations.
• Update customer accounts accurately.
• Comply with federal and state regulations.
• Maintain excellent records of interactions.
• Process payments efficiently.

Skills

Excellent customer service skills

Excellent communication skills

Ability to work well in a fast-paced environment

Familiarity with Microsoft Office suite

Outstanding compliance and attention to detail

Competitive attitude

Job description

A growing law firm in Brookfield, Wisconsin is seeking a Debt Resolution Specialist to join their team. This role involves handling calls to resolve delinquent accounts while maintaining compliance with regulations. Ideal candidates should possess excellent customer service and communication skills, and have a competitive attitude. The firm emphasizes a positive work culture with opportunities for growth and continuous training. This position reports directly to the Collections Manager and offers a competitive salary along with various benefits.