Debt Resolution Specialist

HighPoint Law Offices, LLC; Town of Brookfield (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Career advancement opportunities

Continuous training

Great environment

Career growth

Continuous training

Job summary

A growing law firm in Brookfield, Wisconsin is seeking a Debt Resolution Specialist to join their team. This role involves handling calls to resolve delinquent accounts while maintaining compliance with regulations. Ideal candidates should possess excellent customer service and communication skills, and have a competitive attitude. The firm emphasizes a positive work culture with opportunities for growth and continuous training. This position reports directly to the Collections Manager and offers a competitive salary along with various benefits.

Qualifications

• Collection or sales experience preferred.
• Must be detail-oriented and organized.
• Ability to negotiate effectively with customers.
• Familiarity with Microsoft Office.

Responsibilities

• Resolve delinquent accounts through calls.
• Assist customers with time-sensitive matters.
• Negotiate solutions based on financial situations.
• Update customer accounts accurately.
• Comply with federal and state regulations.
• Maintain excellent records of interactions.
• Process payments efficiently.

Skills

Excellent customer service skills

Excellent communication skills

Ability to work well in a fast-paced environment

Familiarity with Microsoft Office suite

Outstanding compliance and attention to detail

Competitive attitude

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Benefits/Perks
• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities
• Continuous training

Job Summary

We are looking for exceptional people who want opportunities to grow and thrive in a small business environment. If you have collection or sales experience, HighPoint Law Offices might have a career opportunity for you! This position will report directly to the Collections Manager.

Our law firm specializes in representing clients in creditor’s rights cases throughout eight different states. Our main location is in Brookfield, Wisconsin. Our firm is proud of our culture, transparent communication, and teamwork. As a new member, you should be looking for a challenge in a business that is quickly expanding.

Responsibilities

• Debt Resolution specialist will have the following responsibilities:
• Handling outgoing and inbound calls from customers to resolve delinquent accounts.
• Assisting customers with time a sensitive matter and providing follow-up
• Ability to listen, negotiate and provide solutions for consumers based upon their financial situation.
• Updating of customer accounts with accurate information.
• Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act).
• Maintain accounts assigned calling effort
• Maintain excellent records of customer interactions
• Payment processing

Qualifications

• Excellent customer service skills
• Excellent communication skills
• The ability to work well in a fast-paced environment
• Familiarity with computer programs including the Microsoft Office suite
• Outstanding compliance and attention to detail
• Competitive attitude