Remote Debt Resolution Specialist

HighPoint Law Offices, LLC; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Continuous training

Job summary

HighPoint Law Offices, LLC is seeking exceptional people who want opportunities to grow and thrive in a small business environment within a creditor's rights practice. We are looking for someone with 3-5 years of legal collections experience, with CLS experience preferred. This position will report directly to the Collections Manager.

Our law firm specializes in representing clients in creditor’s rights cases throughout eight different states. Our main location is in Brookfield, Wisconsin.

Qualifications

• 3–5 years of legal collections experience.
• CLS experience preferred.
• Strong knowledge of FDCPA.
• Excellent communication and customer service.
• Attention to detail and compliance.
• Familiar with Microsoft Office.

Responsibilities

• Handling outgoing and inbound calls from customers to resolve delinquent accounts.
• Assisting customers with time a sensitive matter and providing follow-up
• Ability to listen, negotiate and provide solutions for consumers based upon their financial situation.
• Updating of customer accounts with accurate information.
• Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act).
• Maintain accounts assigned calling effort
• Maintain excellent records of customer interactions
• Payment processing

Skills

Legal collections experience

FDCPA knowledge

Excellent communication skills

Customer service

Attention to detail

Fast-paced environment

Compliance

Negotiation skills

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities
• Continuous training

Job Summary

We are looking for exceptional people who want opportunities to grow and thrive in a small business environment. We are looking for someone with 3-5 years of legal collections experience, with CLS experience preferred. This position will report directly to the Collections Manager.

Our law firm specializes in representing clients in creditor’s rights cases throughout eight different states. Our main location is in Brookfield, Wisconsin. Our firm is proud of our culture, transparent communication, and teamwork. As a new member, you should be looking for a challenge in a business that is quickly expanding.

Responsibilities

• Handling outgoing and inbound calls from customers to resolve delinquent accounts.
• Assisting customers with time a sensitive matter and providing follow-up
• Ability to listen, negotiate and provide solutions for consumers based upon their financial situation.
• Updating of customer accounts with accurate information.
• Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act).
• Maintain accounts assigned calling effort
• - Maintain excellent records of customer interactions
• - Payment processing

Qualifications

• Excellent customer service skills
• Must have recent and prior Legal collection experience
• Vast understanding of the FDCPA
• Excellent communication skills
• The ability to work well in a fast-paced environment
• Familiarity with computer programs including the Microsoft Office suite
• Outstanding compliance and attention to detail
• Competitive attitude

This is a remote position.