Strategic Debt Resolution Specialist

Shamrock Trading Corporation; Overland Park (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Shamrock Trading Corporation is seeking a Financial Resolution Specialist to manage debtor relationships and drive timely resolutions. This role emphasizes a phone-first approach, strong documentation, and collaboration with the Credit Department to improve payment outcomes.

The ideal candidate has an associates degree or equivalent experience, excels in Excel, and can analyze payment trends while maintaining high-quality customer service in a team environment.

Qualifications

• Associates Degree or equivalent experience.
• Strong customer relations ability with analytical and technical skills.
• Effective data entry and PC application knowledge.

Responsibilities

• Manage relationships with debtors using a phone-first approach and email communication.
• Serve as main contact for assigned debtors and partner with external partners.
• Research lost or misapplied payments and assist with unapplied payment research.
• Build relationships with challenging debtors to improve payment performance.
• Collaborate with Credit Department to help debtors improve credit standing.
• Identify unusual payment trends and communicate with leadership.
• Work with debtors to develop solutions for resolving balances.
• Review invoices for high-risk accounts and determine resolution path.
• Request missing documentation and promote paperless billing when appropriate.
• Forward payment information to Accounting and other departments.
• Assist with buyout account collections and correspondence.
• Review processes for efficiency and innovation.
• Develop relationships with external partners to improve payment outcomes.
• Perform additional duties as assigned.

Skills

Customer service

Data analysis

Critical thinking

Problem solving

Attention to detail

Team player

Multitasking

Phone communication

Listening

Communication skills

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Excel

Job description

Shamrock Trading Corporation is seeking a Financial Resolution Specialist to manage debtor relationships and drive timely resolutions. This role emphasizes a phone-first approach, strong documentation, and collaboration with the Credit Department to improve payment outcomes.

The ideal candidate has an associates degree or equivalent experience, excels in Excel, and can analyze payment trends while maintaining high-quality customer service in a team environment.