Strategic Customer Success Specialist

Sunbelt Rentals, Inc.; Colfax (NC); Sur place; USD 29 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Life and Travel insurance

Résumé du poste

Sunbelt Rentals, Inc. is seeking a Strategic Customer Coordinator to deliver exceptional service to strategic customers in construction equipment rentals. You will act as the centralized point of contact to satisfy customer needs and requests while upholding Sunbelt's promise of reliability and ease.

The role requires prior call center experience and knowledge of construction equipment; bilingual Spanish/English is preferred. Training is provided, and benefits accompany full-time employment.

Qualifications

• Previous experience in a call center customer service role
• Equipment rental or construction industry experience preferred
• Wynne software experience preferred
• Bilingual Spanish/English preferred

Responsabilités

• Provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items.
• Act as the centralized point of contact for these accounts and handle customers' needs and requests.
• Support Sunbelt’s commitment to reliability, availability and ease for customers.

Connaissances

Construction equipment knowledge

Customer service

Communication skills

Probing questions

Bilingual Spanish/English

Outils

Wynne software

Description du poste

Sunbelt Rentals, Inc. is seeking a Strategic Customer Coordinator to deliver exceptional service to strategic customers in construction equipment rentals. You will act as the centralized point of contact to satisfy customer needs and requests while upholding Sunbelt's promise of reliability and ease.

The role requires prior call center experience and knowledge of construction equipment; bilingual Spanish/English is preferred. Training is provided, and benefits accompany full-time employment.