Strategic Customer Success & Revenue Growth Manager

Lyra Communications Group; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Internet reimbursement

Medical benefits

401(k) match up to 4%

Job summary

Lyra Communications Group is seeking a Customer Success Manager / Account Manager to bridge clients and service delivery across telecom solutions. You will grow accounts, conduct reviews, and drive revenue retention while aligning with Lyra's managed services portfolio.

Ideal candidates bring 3–5+ years in customer-facing telecom roles, CRM proficiency, and excellent communication skills to advise clients and coordinate with internal teams.

Qualifications

• 3–5+ years in a customer-facing telecom/MSP context.
• Proficiency in CRM platforms (Salesforce, HubSpot) and reporting tools.
• Strong written and verbal communication with stakeholders.
• Experience managing accounts and driving revenue targets.
• Familiarity with voice, UCaaS, and data services is a plus.

Responsibilities

• Own and grow a portfolio of assigned accounts with day-to-day contact.
• Conduct regular business reviews and proactive check-ins to assess satisfaction and needs.
• Identify at-risk accounts and develop tailored retention strategies.
• Collaborate with the sales team on proposals, pricing, and contract renewals.
• Track, document, and report on key account metrics and service performance.

Skills

CRM proficiency

Account management

Telecom knowledge

Sales collaboration

Communication skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

HubSpot

Job description

Lyra Communications Group is seeking a Customer Success Manager / Account Manager to bridge clients and service delivery across telecom solutions. You will grow accounts, conduct reviews, and drive revenue retention while aligning with Lyra's managed services portfolio.

Ideal candidates bring 3–5+ years in customer-facing telecom roles, CRM proficiency, and excellent communication skills to advise clients and coordinate with internal teams.