Customer Success & Revenue Growth Lead – Telecom Solutions

Lyra Communications Group; Tampa (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

$120/month internet reimbursement

Medical benefits

401(k) match up to 4%

Job summary

Lyra Communications Group is seeking a dynamic Customer Success Manager / Account Manager in Tampa, FL. You will be the strategic bridge between clients and Lyra’s service delivery teams, driving revenue retention and expansion while deepening client relationships across the product and managed services portfolio.

Ideal candidates bring 3–5+ years in telecom or MSP customer-facing roles, strong CRM skills, and the ability to translate technical concepts into business value.

Qualifications

• 3–5+ years in a customer-facing role within telecom, MSP, or related technology services
• Proficient in CRM platforms (Salesforce, HubSpot, or equivalent) and standard reporting tools
• Strong written and verbal communication with ability to present to stakeholders

Responsibilities

• Own and grow a portfolio of accounts; primary point of contact for day-to-day communications and escalations
• Conduct regular business reviews (QBRs) and proactive check-ins to assess satisfaction and surface needs
• Identify at-risk accounts early and develop tailored retention strategies to reduce churn
• Execute outbound prospecting to generate net-new pipeline within existing accounts
• Collaborate with sales for proposals, pricing, and contract renewals
• Track and report on key account metrics and maintain auditable records

Skills

CRM proficiency

Account management

Sales outreach

Telecom knowledge

Communication

Education

Bachelor's degree (Business/Communications)

Tools

Salesforce

HubSpot

Job description

Lyra Communications Group is seeking a dynamic Customer Success Manager / Account Manager in Tampa, FL. You will be the strategic bridge between clients and Lyra’s service delivery teams, driving revenue retention and expansion while deepening client relationships across the product and managed services portfolio.

Ideal candidates bring 3–5+ years in telecom or MSP customer-facing roles, strong CRM skills, and the ability to translate technical concepts into business value.