Strategic Customer Success Manager — Wind & Solar Growth

SkySpecs; Lansing (MI); Remoto; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

SkySpecs is seeking a Customer Success professional in the United States to build strong relationships with wind and solar asset owners, translate contracts into action, and drive adoption of our product portfolio.

You will coordinate with internal teams, deliver customer reports, lead product demonstrations, and manage upsell opportunities, all while maintaining a focus on service quality and clear communication in a fast-paced growth environment.

Competenze

• 4-year degree.
• 2 years or more of Customer Success experience.
• Strong critical thinking and independent problem-solving skills.
• Ability to have challenging conversations and navigate issues with customers when appropriate.
• Proficient in active listening to broaden understanding and diffuse obstacles.
• Committed to providing quality customer service and resolving grievances.
• Organized and detail-oriented with strong accuracy.
• Proficient in public speaking and clear written/verbal communication.

Mansioni

• Build strong relationships to understand customer needs and serve as strategic partner to wind and solar asset owners and internal partners.
• Serve as a primary liaison and facilitate meetings between the customer and multiple internal departments, including Inspection Services, Finance, Sales, Engineering, and Marketing.
• Understand, translate, and execute customer contracts into action (including NDAs and project scheduling).
• Review & execute proposals for existing customers with emergency inspection needs.
• Maintain and update Salesforce and sales reports.
• Lead web demonstrations to educate customers on the features of our product and identify upsell opportunities.
• Understand, draft, and deliver customer reports.
• Meet with Priority 2 and 3 customers on a consistent basis.
• Travel – Up to 2% travel, including visits to Ann Arbor HQ twice per year.

Conoscenze

Customer Success

Active Listening

Communication Skills

Problem Solving

Relationship Building

Public Speaking

Time Management

Negotiation

Formazione

Bachelor's degree

Strumenti

Salesforce

Descrizione del lavoro

SkySpecs is seeking a Customer Success professional in the United States to build strong relationships with wind and solar asset owners, translate contracts into action, and drive adoption of our product portfolio.

You will coordinate with internal teams, deliver customer reports, lead product demonstrations, and manage upsell opportunities, all while maintaining a focus on service quality and clear communication in a fast-paced growth environment.