Strategic Customer Success Manager — SaaS for Cannabis Retail

Terpenebeltfarms; Denver (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Happy Cabbage is hiring a full-time Customer Success Manager to support both technical and strategic customer needs, managing the full lifecycle from trial engagement with Sales to onboarding and ongoing relationship management.

You will work with cannabis retailers, translating product features into actionable outcomes and collaborating with Sales, Product, Marketing, and Operations to deliver a top-tier customer experience.

Qualifications

• Strong technical understanding of SaaS products.
• Ability to adapt quickly to the cannabis industry or a niche field.
• Experience supporting clients in a dynamic, fast-paced environment.

Responsibilities

• Own the Customer Lifecycle from onboarding to renewal and expansion.
• Lead onboarding and adoption by configuring settings and training users.
• Conduct trainings and check-ins via virtual meetings to drive product adoption.
• Monitor account health, usage data, and collect feedback to inform product roadmap.

Job description

Happy Cabbage is hiring a full-time Customer Success Manager to support both technical and strategic customer needs, managing the full lifecycle from trial engagement with Sales to onboarding and ongoing relationship management.

You will work with cannabis retailers, translating product features into actionable outcomes and collaborating with Sales, Product, Marketing, and Operations to deliver a top-tier customer experience.