Strategic Customer Success Manager - Retention & Growth

Jdatsg; United States; On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Professional development

Working hours aligned with demand

Job summary

JDA TSG is seeking a Customer Success Manager to own a portfolio of enterprise accounts post-sale, driving adoption, retention, and value realization.

You will build proactive plans, conduct regular business reviews, and partner with product, support, and sales to remove adoption barriers and identify expansion opportunities.

The role requires 2–5 years in customer-facing CS/AM, strong analytics, and clear communication; the company offers healthcare, 401(k), and professional development.

Qualifications

• 2–5 years in a customer-facing CS/AM or consultative role in B2B.
• Experience managing a client portfolio with retention metrics and engagement cadences.
• Strong discovery and problem-solving to diagnose root causes of operational friction.
• Proven ability to drive product adoption and tie usage to client ROI.
• Ability to spot churn signals from usage data and plan proactive retention.
• Clear, concise communication for complex technical steps and sensitive conversations.

Responsibilities

• Manage a designated portfolio of client accounts and conduct regular business reviews.
• Monitor usage trends, identify churn signals, and implement intervention plans.
• Collaborate with product, support, and sales to resolve challenges and enable expansion.
• Drive expansion opportunities and renewals through proactive engagement with clients.

Skills

Customer Success

Account Management

Data Analysis

Job description

JDA TSG is seeking a Customer Success Manager to own a portfolio of enterprise accounts post-sale, driving adoption, retention, and value realization.

You will build proactive plans, conduct regular business reviews, and partner with product, support, and sales to remove adoption barriers and identify expansion opportunities.

The role requires 2–5 years in customer-facing CS/AM, strong analytics, and clear communication; the company offers healthcare, 401(k), and professional development.