Strategic Customer Success Manager, Repair & Calibration

Anite; Pueblo (CO); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) Plan

Paid holidays

Flexible time off

Tuition reimbursement

Job summary

Keysight Technologies Inc. is seeking a senior customer-success leader to drive value realization across repair, calibration, and professional services contracts. You will partner with executive stakeholders to align service delivery with business outcomes, manage escalations, and guide cross-functional teams to meet contractual goals.

The role requires 8+ years in related fields, strong KPI governance, and experience with SFDC, Tableau, and data-driven reviews. Travel and U.S.

Qualifications

• 8+ years in business development, customer success, sales, or analytics in test and measurement or related industries.
• Experience with repair/calibration services and professional services contracts.
• Proven record in strategic account management and executive reviews.
• Strong problem-solving, escalation ownership, and cross-functional influence.
• Knowledge of SFDC, Excel, Tableau, MicroStrategy, Incorta or similar platforms.

Responsibilities

• Own customer health, value realization, retention, and renewal readiness.
• Establish KPI governance and communicate performance and risks.
• Drive cross-functional accountability across Sales, Services, and Delivery teams.
• Lead escalations from containment to closure with executive messaging.
• Use service and financial data to identify risk and expansion opportunities.
• Develop success plans and roadmaps aligned to customer priorities.

Skills

Customer success

Strategic accounts

KPI governance

Cross-functional leadership

Data analysis

SFDC

Excel

Tableau

Education

Bachelor's degree

Advanced degree

Tools

SFDC

Excel

Tableau

Snowflake

CRMA

Job description

Keysight Technologies Inc. is seeking a senior customer-success leader to drive value realization across repair, calibration, and professional services contracts. You will partner with executive stakeholders to align service delivery with business outcomes, manage escalations, and guide cross-functional teams to meet contractual goals.

The role requires 8+ years in related fields, strong KPI governance, and experience with SFDC, Tableau, and data-driven reviews. Travel and U.S.