Strategic Customer Success Manager — Repair & Calibration
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Benefits offered by this job
Job summary
Keysight Technologies Inc. in Denver, CO, seeks an experienced professional to own customer health and value realization across repair, calibration, and professional services contracts. You will drive KPI governance, cross-functional accountability, and executive-facing insights to ensure renewal and growth.
Your role combines strategic account management with data-driven decisions, leveraging SFDC, Tableau, and other analytics tools to forecast outcomes and guide action plans.
Qualifications
- 8+ years in business development, customer success, sales, service, or analytics in tech/test and measurement or adjacent industry.
- Experience with repair and calibration services and related contracts.
- Proven strategic account management and executive communication skills.
Responsibilities
- Own customer health, value realization, retention, and renewal readiness through contract lifecycle.
- Establish KPI governance and communicate performance, risks, and actions in reviews.
- Drive cross-functional accountability across Sales, Services, Ops, and delivery to meet outcomes.
- Lead escalations from containment to closure with root-cause analysis.
- Use service, asset, repair, calibration, and renewal data to identify risks and opportunities.
- Create success plans and roadmaps aligned to customer priorities and Keysight commitments.
- Provide concise forecasts and health insights to Director and executives.
Skills
Education
Tools
Job description
Keysight Technologies Inc. in Denver, CO, seeks an experienced professional to own customer health and value realization across repair, calibration, and professional services contracts. You will drive KPI governance, cross-functional accountability, and executive-facing insights to ensure renewal and growth.
Your role combines strategic account management with data-driven decisions, leveraging SFDC, Tableau, and other analytics tools to forecast outcomes and guide action plans.
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