Strategic Customer Success Manager - Remote & Equity

Trellahealth; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision & Voluntary Benefits

Competitive Salary & Bonus Plans

401k Retirement Savings

Flexible PTO & 10 Paid Holidays

Flexible Work Hours

Equity Shares

Job summary

Trellahealth is looking for a Customer Success Manager to support new and existing customers throughout their journey, ensuring satisfaction and product adoption. The ideal candidate has experience in healthcare tech and excels in building strategic relationships.

The role entails managing customer accounts, solving challenges, and driving retention. Join Trellahealth's dynamic team and help make a meaningful impact in healthcare.

Qualifications

• Prior experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment.
• Experience within the healthcare tech industry is preferred.
• Proven track record of owning customer relationships from onboarding to renewal.

Responsibilities

• Own a book of business to drive retention and growth rates.
• Develop an understanding of customer challenges and map solutions.
• Engage customers to help them execute their success plan.

Skills

Customer Success

Account Management

Healthcare tech

Technical proficiency

Analytical skills

Communication skills

Tools

Client Success software

Sales software

Job description

Trellahealth is looking for a Customer Success Manager to support new and existing customers throughout their journey, ensuring satisfaction and product adoption. The ideal candidate has experience in healthcare tech and excels in building strategic relationships.

The role entails managing customer accounts, solving challenges, and driving retention. Join Trellahealth's dynamic team and help make a meaningful impact in healthcare.