Strategic Customer Success Manager - Recurring SaaS

Socket.dev; Northern (KY); Hybrid; USD 102,000 - 138,000; Full time

Benefits offered by this job

Flexible PTO

Remote work (US)

Personal development budget

Stock options

Competitive benefits

Job summary

Ordergroove seeks a Customer Success Manager to own post-sales experience, building solid relationships with merchants and acting as a trusted partner to drive success in relationship commerce.

You'll guide clients, deliver strategic recommendations, run business reviews, and use scalable tools for engagement; Ordergroove offers flexible remote work across the US, competitive compensation with equity, and a personal development budget.

Qualifications

• 3–6+ years of customer management or vendor management experience in SaaS/retail-tech.
• Experience managing complex initiatives from inception to optimization.
• Ability to communicate with executives and distill data into clear narratives.
• Experience with e-commerce platforms like Shopify, Salesforce, BigCommerce and Magento.
• Experience with agencies in the digital space.
• Willingness to propose new ideas and partner with clients.

Responsibilities

• Develop deep understanding of customers' objectives and success criteria.
• Own portfolio health and drive actions across stakeholders.
• Identify stakeholders and build relationships with client operating partners.
• Anticipate needs, manage project plans, ensure timely delivery.
• Educate customers on best practices and strategize KPIs.
• Conduct business reviews with data-backed recommendations.
• Leverage scalable tools for asynchronous engagement and lead meetings.
• Support cross-functional projects and share best practices.
• Assist teammates to meet Customer Success goals.

Skills

Customer success

Relationship management

SaaS

Communication skills

Presentation skills

Project management

Education

BS / BA degree

Tools

Google Suite

Job description

Ordergroove seeks a Customer Success Manager to own post-sales experience, building solid relationships with merchants and acting as a trusted partner to drive success in relationship commerce.

You'll guide clients, deliver strategic recommendations, run business reviews, and use scalable tools for engagement; Ordergroove offers flexible remote work across the US, competitive compensation with equity, and a personal development budget.