Strategic Customer Success Manager – Healthcare Tech

Willow Summit Solutions; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development

Job summary

Willow Summit Solutions, a Phoenix-based technology company, is seeking a full-time Customer Success Manager to ensure clients maximize value from our healthcare software solutions. You will monitor satisfaction, analyze usage data, and collaborate with sales and support teams in a fast-paced Phoenix office.

Join a team that values innovation, collaboration, and continuous learning while supporting health-care software adoption and client retention strategies in a dynamic environment.

Qualifications

• Proven history in customer success within the technology industry.
• Strong analytical skills and the ability to create and implement client success strategies.
• Experience monitoring client satisfaction and collaborating with sales and support teams.

Responsibilities

• Monitor client satisfaction and track trends.
• Identify areas for improvement and develop action plans.
• Conduct regular check-ins with clients to ensure adoption and renewals.
• Analyze usage data to identify patterns and opportunities for optimization.
• Develop and implement client success strategies in collaboration with cross-functional teams.

Skills

Client satisfaction

Improvement identification

Client check-ins

Usage data analysis

Client success strategy

Industry experience

Analytical skills

Strategic development

Communication skills

Job description

Willow Summit Solutions, a Phoenix-based technology company, is seeking a full-time Customer Success Manager to ensure clients maximize value from our healthcare software solutions. You will monitor satisfaction, analyze usage data, and collaborate with sales and support teams in a fast-paced Phoenix office.

Join a team that values innovation, collaboration, and continuous learning while supporting health-care software adoption and client retention strategies in a dynamic environment.