Strategic Customer Success Manager — Growth & Case Studies

Flint; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Flint is looking for a Customer Success Manager to manage relationships from onboarding through expansion. You will report to the CEO and act as an advisor to customers' marketing teams, ensuring they maximize their use of Flint.

Responsibilities include customer onboarding, monitoring health, driving product expansion, and developing case studies. The ideal candidate has 4+ years of customer-facing experience and a strong motivation to learn marketing.

Qualifications

• 4+ years of customer-facing experience, ideally in an agency setting close to marketing.
• Motivation to learn marketing (CMS, SEO, landing pages, lifecycle email).
• Strong communication skills for relationship management through Pylon and Slack.

Responsibilities

• Act as a trusted advisor to marketing leaders and map Flint’s capabilities to their needs.
• Own the customer relationship end-to-end, addressing churn risk and driving expansion.
• Build systems for customer health assessment, analyzing behavior and performance.

Skills

Customer-facing experience

AI fluency

Strong written communication

Good product sense

Job description

Flint is looking for a Customer Success Manager to manage relationships from onboarding through expansion. You will report to the CEO and act as an advisor to customers' marketing teams, ensuring they maximize their use of Flint.

Responsibilities include customer onboarding, monitoring health, driving product expansion, and developing case studies. The ideal candidate has 4+ years of customer-facing experience and a strong motivation to learn marketing.