Strategic Customer Success Manager - Global SaaS

FOSS group; United States; On-site; USD 65,000 - 75,000; Full time

Job summary

FOSS IQX Americas is seeking a Customer Success Manager to own a portfolio of key accounts in the Americas, based in our Eden Prairie office. You will ensure IQX delivers on customer needs, guiding migrations from legacy systems and coordinating training with local teams.

You will work with regional sales and service teams, manage stakeholders, and shape how the CS function scales. Fluency in English is required; Spanish or Portuguese is a plus.

Qualifications

• 3+ years in customer success, implementation or technical account management.
• Experience running software migrations or implementations across multiple sites.
• Ability to manage stakeholders across sales, support, product and engineering without formal authority.
• Fluent English; additional Spanish or Portuguese is a plus.

Responsibilities

• Own a portfolio of key accounts as their main point of contact for IQX.
• Define success criteria with each customer and track it through regular business reviews.
• Lead customers through migrations from legacy software to IQX with cross-functional teams.
• Deliver and coordinate role-based training for customer teams and local FOSS offices.
• Capture customer feedback and route it to Product and Support, following through to resolution.
• Collaborate with regional sales and service teams across the Americas, and with teams in Denmark and Australia.

Skills

Customer success

Account management

Software migrations

Stakeholder management

Fluent English

Job description

FOSS IQX Americas is seeking a Customer Success Manager to own a portfolio of key accounts in the Americas, based in our Eden Prairie office. You will ensure IQX delivers on customer needs, guiding migrations from legacy systems and coordinating training with local teams.

You will work with regional sales and service teams, manage stakeholders, and shape how the CS function scales. Fluency in English is required; Spanish or Portuguese is a plus.