Strategic Customer Success Manager — Flexible Hours

Canon Medical Informatics, Inc.; Minnetonka (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Casual dress code

Flexible work hours

Work-life balance

Job summary

Canon Medical Informatics, Inc. seeks a Senior Customer Success Manager to lead strategic account engagement, drive renewals, and support software adoption across healthcare customers. You will collaborate with Sales, Professional Services, Support, Product, and Marketing to strengthen relationships and maximize long-term revenue.

The role emphasizes renewal strategy, QBRs, health monitoring, and proactive expansion opportunities in a dynamic customer-facing environment.

Qualifications

• Proven ability to manage complex customer relationships and lead executive-level engagements.

Responsibilities

• Develop and maintain trusted advisor relationships with executives, administrators, and key stakeholders.

Skills

Strategic account management

Executive-level engagement

Cross-functional collaboration

Renewals & expansion

Salesforce CRM

Healthcare IT knowledge

Education

Bachelor's degree or equivalent in Business, Healthcare Administration, IT, Life Sciences, or related field

Tools

Salesforce CRM

Job description

Canon Medical Informatics, Inc. seeks a Senior Customer Success Manager to lead strategic account engagement, drive renewals, and support software adoption across healthcare customers. You will collaborate with Sales, Professional Services, Support, Product, and Marketing to strengthen relationships and maximize long-term revenue.

The role emphasizes renewal strategy, QBRs, health monitoring, and proactive expansion opportunities in a dynamic customer-facing environment.