Strategic Customer Success Manager — FinTech SaaS

Eltropy; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Eltropy is the Agentic AI Platform for Credit Unions and Community Banks.

As a Customer Success Manager, you will manage a portfolio of 50 customers, conduct regular check-ins and Strategic Business Reviews, drive product adoption, identify expansion opportunities, and advocate for customer needs internally.

Bring 5+ years of deep customer-facing experience in SaaS and FinTech, with high EQ, technical curiosity, and adaptability to thrive in a fast-paced startup environment.

Qualifications

• 5+ years of customer-facing SaaS/FinTech experience.
• Strong problem-solving skills and ability to thrive in a fast-paced startup.

Responsibilities

• Manage a portfolio of 50 customers with regular check-ins and Strategic Business Reviews.
• Drive product adoption, identify expansion opportunities, and advocate for customer needs internally.

Skills

Customer success

SaaS

FinTech

Relationship management

Job description

Eltropy is the Agentic AI Platform for Credit Unions and Community Banks.

As a Customer Success Manager, you will manage a portfolio of 50 customers, conduct regular check-ins and Strategic Business Reviews, drive product adoption, identify expansion opportunities, and advocate for customer needs internally.

Bring 5+ years of deep customer-facing experience in SaaS and FinTech, with high EQ, technical curiosity, and adaptability to thrive in a fast-paced startup environment.