Customer Success Manager, Tier 2 (South Central) (Fully Remote)

Eltropy; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Eltropy is the Agentic AI Platform for Credit Unions and Community Banks.

As a Customer Success Manager, you will manage a portfolio of 50 customers, conduct regular check-ins and Strategic Business Reviews, drive product adoption, identify expansion opportunities, and advocate for customer needs internally.

Bring 5+ years of deep customer-facing experience in SaaS and FinTech, with high EQ, technical curiosity, and adaptability to thrive in a fast-paced startup environment.

Qualifications

• 5+ years of customer-facing SaaS/FinTech experience.
• Strong problem-solving skills and ability to thrive in a fast-paced startup.

Responsibilities

• Manage a portfolio of 50 customers with regular check-ins and Strategic Business Reviews.
• Drive product adoption, identify expansion opportunities, and advocate for customer needs internally.

Skills

Customer success

SaaS

FinTech

Relationship management

Job description

• Eltropy is the Agentic AI Platform for Credit Unions and Community Banks.
• Over 750 financial institutions trust the platform for growth and compliance.

Role & Responsibilities:

• Manage a portfolio of 50 customers, conducting regular check-ins and Strategic Business Reviews.
• Drive product adoption, identify expansion opportunities, and advocate for customer needs internally.

What You Offer:

• Deep customer-facing experience (5+ years) in SaaS and FinTech with strong problem-solving skills.
• High EQ, technical curiosity, and adaptability to thrive in a fast-paced startup environment.

Eltropy

Eltropy is the Agentic AI Platform for Credit Unions and Community Banks, bringing humans and AI together to serve communities. With over 750 financial institutions as clients, they emphasize a team-oriented culture and values like 'Customers are our North Star' and 'No Fear - Tell the truth.'