Strategic Customer Success Manager, Enterprise (Fully Remote)

Netomi; United States; À distance; USD 90 000 - 150 000; Plein temps

Résumé du poste

Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.

We are seeking a Customer Success Manager to own a portfolio of enterprise accounts, drive renewal and growth, and lead executive reviews.

Responsabilités

• Own a portfolio of high-value enterprise accounts, building plans for value, adoption and renewal.
• Lead executive engagement and business reviews to drive customer outcomes.
• Own the full renewal cycle from T-180 and maintain accurate weekly forecasts.
• Identify churn risks early and partner with Account Management on expansions.
• Represent customer needs in product roadmaps and champion agentic AI; use approved AI tools for planning and exec communication.

Connaissances

Portfolio management

Executive communication

Forecasting

Description du poste

• Own a portfolio of high-value enterprise accounts, building plans for value, adoption, and renewal.
• Lead executive engagement and business reviews to drive customer outcomes.

Renewal and Growth:

• Own the full renewal cycle from T-180 and maintain accurate weekly forecasts.
• Identify churn risks early and partner with Account Management on expansions.
• Represent customer needs in product roadmaps and champion agentic AI.
• Use approved AI tools to elevate account planning and executive communication.

Netomi

Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.