Strategic Customer Success Manager – EdTech Payments

meadow; United States; À distance; USD 104 000 - 153 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Competitive Equity

401(k) Retirement Savings Plan

Subsidized Medical, Dental, and Vision

HSA & FSA Plans Available

Flexible Paid Time Off

Paid Company Holidays

Paid Parental Leave

1-2 Onsites Per Year

Ambitious, No-Drama Team

Résumé du poste

Meadow is the modern payments platform for higher education, helping universities modernize the student financial experience. Meadow seeks a Customer Success Manager to own a portfolio of clients, drive adoption, and lead expansions to maximize Net Revenue Retention.

Reporting to the Senior Director of Customer Success, you will partner across teams to deliver customer value, navigate enterprise contracts, and help institutions realize the $600B opportunity in higher education payments.

Qualifications

• 4-6+ years of experience in Customer Success.
• Builder mindset with high agency and urgency.
• Renewal and expansion expertise.
• Strong data fluency and ability to derive insights.
• Product knowledge and customer-focused problem solving.
• Familiarity with AI concepts and tools.

Responsabilités

• Own a book of clients end-to-end and drive adoption and expansion.
• Ensure customers achieve value from Meadow and hit key outcomes.
• Collaborate with cross-functional teams to renew and expand strategic accounts.

Connaissances

Customer Success

Builder Mindset

Renewal & Expansion

Data Fluency

Product Expertise

AI Fluency

Description du poste

Meadow is the modern payments platform for higher education, helping universities modernize the student financial experience. Meadow seeks a Customer Success Manager to own a portfolio of clients, drive adoption, and lead expansions to maximize Net Revenue Retention.

Reporting to the Senior Director of Customer Success, you will partner across teams to deliver customer value, navigate enterprise contracts, and help institutions realize the $600B opportunity in higher education payments.